Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
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Xero's Opportunity to you: - Xero is building a new, highly strategic AI-powered platform to empower our customers with actionable insights, predictive analytics, and personalized recommendations derived from their financial data. This initiative is complex, cross-functional, and critical to Xero's future growth.
- As a Technical Program Manager (TPM), powered by AI, you will play a pivotal role in driving the successful delivery of this cutting-edge platform. You will be a founding member of our new TPM function, helping to establish best practices and grow the value of program management within Xero. This role requires a strong blend of technical acumen, leadership, and exceptional communication skills to navigate complex AI/ML development cycles and significant stakeholder engagement.
What You'll Do: - Drive End-to-End Program Delivery: Lead the planning, execution, and delivery of our AI-driven financial insights platform, from conception to launch and iteration. This includes defining program scope, objectives, key results, and managing timelines and resources across multiple teams and geographies.
- Strategic Cross-Functional Alignment: Foster strong collaboration and alignment among diverse stakeholders, including engineering teams, data scientists, product managers, designers, legal, compliance, and senior leadership across different divisions (Product, AI/Data, Security, Legal).
- Proactive Risk & Dependency Management: Identify, assess, and manage critical risks, issues, and inter-team dependencies, developing mitigation strategies and timely resolution to keep the program on track.
- Communicate with Impact: Communicate to all levels of the organization, providing clear, concise, and timely updates from engineering teams to executive leadership. Translate complex technical concepts into understandable business implications.
- Technical Acumen & Problem Solving: With a strong understanding of AI/ML technologies, data pipelines, model architectures, and integration points, you'll help identify technical challenges, facilitate technical discussions, and ensure robust and scalable solutions.
- Influence & Navigate Ambiguity: Leading without authority, influencing teams and stakeholders to achieve common goals, even in ambiguous or rapidly evolving environments.
- Champion Ethical AI & Compliance: Work closely with legal and compliance teams to ensure the platform adheres to data privacy regulations (e.g., GDPR, CCPA) and Xero's ethical AI principles throughout the development lifecycle.
What You'll Bring With You: - 5+ years of experience in Technical Program Management, with a proven track record of successfully delivering complex, cross-functional software products or platforms.
- Experience with AI/ML-driven product development from concept to deployment. Understanding of ML lifecycles, data pipelines, model training, and deployment challenges is highly desirable.
- Exceptional communication and influencing skills, with the ability to tailor messaging for diverse audiences, from highly technical engineers to senior executives.
- Strong leadership and judgment, capable of rallying teams, making sound decisions under pressure, and identifying critical "signal" amidst "noise."
- Solid technical fluency, enabling effective engagement with engineering and data science teams on architectural discussions, technical challenges, and risk assessments.
- Experience working in a fast-paced, agile environment, ideally within a global organization.
- Ability to navigate complex organizational structures and build strong relationships across multiple business units and functions.
- Experience with financial technology (FinTech) or data-intensive products is a plus.
- Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent practical experience.
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$252,000 - $278,000 a year
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Why Xero?
Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
