Upwell is transforming revenue operations with cutting-edge software that simplifies and optimizes financial processes for businesses. We are growing rapidly and seeking a Senior Product Manager to help drive our product vision, execution, and impact. If you thrive in a fast-paced environment and want to shape the future of our products, we’d love to hear from you!
About the Role
As a Senior Product Manager, you'll play a pivotal role in shaping and executing Upwell’s product strategy. You will work closely with cross-functional teams—including engineering, design, data, and customer-facing teams—to build and optimize innovative solutions that drive measurable value for our customers. This role requires a strategic mindset, strong analytical skills, and a deep passion for solving customer problems.
What You'll Do
Product Strategy & Roadmap
- Partner with senior leadership to refine and execute the product vision, strategy, and roadmap.
- Prioritize product initiatives based on customer needs, business goals, and market dynamics.
Product Board & Workflow Management
- Manage the product management board, organizing features, tracking progress, and ensuring a smooth workflow from ideation through launch and optimization.
- Drive alignment across teams on product priorities and timelines.
Customer Research & Insights
- Conduct in-depth customer interviews, surveys, and research to deeply understand user needs, pain points, and opportunities.
- Translate insights into actionable product decisions and features.
Feature Definition & Requirements
- Write detailed user stories, acceptance criteria, and product requirements to guide engineering and design teams.
- Ensure clarity and alignment on product requirements across stakeholders.
Data Analysis & Optimization
- Define and track key product metrics to measure success.
- Analyze user behavior and performance data to drive continuous product improvements.
Customer Support & Feedback Loop
- Partner with customer success and support teams to gather ongoing feedback, facilitate successful product implementations, and resolve product-related issues.
- Champion the voice of the customer throughout the product development lifecycle.
Process Improvement & Innovation
- Identify opportunities to streamline workflows and enhance the overall product development process.
- Drive improvements in user experience and product performance.
What You Bring
- 5-7+ years of experience in product management, with a proven track record of delivering successful software products.
- Strong analytical skills with the ability to use data to inform decisions and measure product impact.
- Excellent written and verbal communication skills; comfortable presenting to senior stakeholders and cross-functional teams.
- Experience with product management tools such as Linear, Roadmunk, or similar platforms.
- Solid technical understanding of software development processes and methodologies.
- Ability to translate customer needs and business requirements into clear, actionable product specifications.
- Proven experience working cross-functionally and collaborating with engineering, design, marketing, and customer success teams.
- Customer-first mindset with a deep passion for solving real-world problems and delivering exceptional user experiences.
- Proficiency with product analytics tools such as Amplitude, Mixpanel, or similar.
- Experience in the logistics, supply chain, or financial operations space is a significant plus.
Why Join Upwell?
- Be part of a fast-growing, mission-driven company transforming financial operations.
- Work with a collaborative, talented, and passionate team.
- Competitive salary and comprehensive benefits package.
- Opportunity to make a direct and meaningful impact on the company’s success and growth.
- Flexible remote work environment.
