About The Role & Team
Amplitude’s mission is to be the operating system for digital business. We empower organizations to understand digital customer behavior and answer the question: “Where should we place our digital bets to maximize growth?” We approach challenges with humility, ownership, and a growth mindset, striving to improve ourselves, each other, and the value we bring to our customers and partners.
Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude’s Customer Education team is seeking a Senior Technical Trainer to enable our customers to maximize the value of Amplitude’s products. You'll join a small yet impactful team shaping the way customers achieve success and contribute directly to Amplitude’s growth.
As a Senior Technical Trainer on our team, you will:
- Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
- Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
- Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
- Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
- Support internal enablement: Provide product training for Amplitude team members as needed.
- Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
- Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).
You'll be a great addition to the team if you have:
- Have excellent communication and presentation skills with the ability to explain complex concepts clearly.
- Are dynamic and enthusiastic, building strong interpersonal connections.
- Have a knack for self-directed learning and thrive in analytical problem-solving.
- Can prioritize effectively, managing multiple projects and tasks simultaneously.
- Are organized, methodical, and detail-oriented.
- Bring 2-3 years of experience delivering training, preferably in a SaaS environment.
- Have hands-on experience or familiarity with product analytics platforms, and a strong understanding of customer behavior analytics.
- Can travel 50-60% within the APJ and EMEA region, with occasional global travel for team offsites or company events..
Additional skills desired:
- API Configuration
- SQL
- Google Analytics
- Google Tag manager
