Fidessa Support Analyst

SmartRecruiters • New York, NY, USA • $90k - $140k / year • 5d ago

Company Description

With over 7,000 experts in 20 countries, Talan is a global consulting and technology group dedicated to accelerating our clients' transformation through technology, data, and innovation. We’re proud to be a Certified Great Place to Work and are on track to reach €1 billion in revenue by 2025. At Talan, our philosophy is simple yet powerful: Positive Innovation—leveraging technology to benefit people and society.

Join us and be part of meaningful change!

Job Description

We are seeking a Fidessa Support Analyst with solid experience in listed options trading environments. This role involves daily interaction with traders and sales on the options desk, ensuring the reliability of front office systems and rapid issue resolution in a fast-paced environment.

Role and responsibilities

Provide L1/L2 production support for the Fidessa platform used in listed options trading.
Monitor trade flows, order routing, drop copies, and exchange connectivity.
Work closely with traders and sales to troubleshoot real-time issues.
Coordinate with development and infrastructure teams during incidents, releases, and upgrades.
Maintain documentation (runbooks, procedures, FAQs).
Communicate clearly with stakeholders during incidents and planned outages.
Ensure compliance with internal IT policies and regulatory requirements (e.g., CAT reporting).

#LI-MONARAKI

Qualifications

Competencies required

Must-have:

3+ years' experience in a trading floor support role, ideally with listed options.
Deep understanding of Fidessa OMS/EMS and its application to options workflows.
Familiarity with US options market structure, exchanges (CBOE, ISE, etc.), and routing logic.
Solid SQL skills and comfort with UNIX/Linux environments.
Strong communication and incident management skills.

Nice-to-have:

Experience with regulatory reporting (CAT, OATS).
Knowledge of network and FIX protocol troubleshooting.
Background in scripting (e.g., Python, Shell).
ITIL certification or familiarity with ITSM tools (Jira, ServiceNow).

Technical skills required:

Competency in SQL and databases (Oracle, MicrosoftSqlServer, Sybase)
Knowledge on Client/Server application
Comfortable working on Windows/Unix environments
Network experience
Agile development methodologies and tools (Jira, Service Now, GIT)

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

💵 The yearly salary range for this role is USD 90.000-140.000
💸401(k) retirement plan with company matching
🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
📴8 paid holidays + 5 sick days + 2 personal days per year
❤️‍🩹Company health, dental, and vision insurance plans + FSA
🦺Voluntary STD and LTD
🚍 Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.