The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.
You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.
As a Customer Success Manager, you will:
- Partner with Velocity & Emerging Enterprise Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions
- Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
- Provide expertise to help customers derive valuable insights from our highly technical product
- Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
- Innovate when it comes to managing a portfolio of accounts (you will own 80-100 customers across EMEA and potentially another region but you will be primarily aligned to UKI) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
- Champion the needs of the market and serve as internal advocate for customers
- Effectively prioritize in order to deliver on key business objectives across your portfolio
You'll be a great addition to the team if you have:
- Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech
- Experience with account and territory planning
- Strong organizational, time management and prioritization skills
- Proven ability to learn and explain a technical product or concept
- Curiosity and motivation to learn our product so that you can effectively position the solution and its value
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company
At a minimum, you need to have:
- 2-4 years experience previous experience in a customer success/technical account management/relationship type role while managing customers
- Experience managing a large volume of customers (80-100) across EMEA
- Based in Barcelona or Madrid, Spain
- Fluency in English & another European language
- Full working rights for the European Union (we cannot offer visa sponsorship for this role)
