About the Role & Team
Are you passionate about reducing churn, improving customer health, and driving long-term retention?
If the answer is “yes”, as a Renewal Success Specialist, you will play a pivotal role in safeguarding our customer base by proactively analyzing health signals, collaborating across go-to-market teams, and executing preemptive strategies that drive renewal success for our Velocity Segment.
This role is a blend of scaled Customer Success and light touch technical consulting, designed to support customers at risk and ensure they realize lasting value from our platform.
You’ll be responsible for managing our sub $100k (1:many) book of business, using data driven insights, scalable workflows, and automated interventions to deliver high impact customer engagements without relying on high touch models to help reinforce customer value at key inflection points in the renewal cycle.
This role sits within the Renewals team, which is part of the broader Customer Success organization.
If you're excited about combining customer strategy, technical acumen, and automation to make a measurable impact on retention, this role offers a dynamic and meaningful opportunity.
What You’ll Do
As a Renewal Success Specialist, you will:
- Develop an expert understanding of Amplitude’s platform and use cases.
- Analyze customer health data to identify churn risks in the sub $100k book of business and trigger automated or manual interventions.
- Serve as a First Response Advocate for at-risk customers, engaging directly to understand their challenges, advocate for their needs internally, and collaborate cross-functionally to implement tailored mitigation plans aligned with the specific risk categorization.
- Monitor intervention effectiveness and provide structured feedback to internal teams to inform and optimize our retention and growth approaches.
What Makes You a Great Fit:
- Previous experience with Gainsight & Salesforce is a huge plus, along with strong analytics skills
- Highly organized with strong time management skills: you can effectively prioritize and support a high volume of customers
- Collaboration mindset, both internally and externally
- Curiosity & motivation to learn – you’re eager to understand our product inside and out so you can effectively communicate its value
- Problem-solving mentality – you approach challenges with a positive attitude and embrace change in a fast-growing environment
- Candidates who are tech-savvy and comfortable with utilizing digital tools and platforms would thrive in this role
At a minimum, you need to have:
- Previous experience, 3+ years in Customer Success within a SaaS organization
- Experience managing a large customer portfolio while collaborating with multiple internal teams
- Willingness to go the extra mile with a strong work ethic and a customer centric mindset
