Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
1) Are you a highly motivated digital native with a passion for working with leading edge software technologies in an international environment?
2) Do you want to be part of a global company that is a recognized leader in the customer experience space?
3) Do you enjoy complex sales engagements, hunting for new business and working with market leading solutions?
4) Are you open-minded for new sales strategies and willing to learn in a strong Sales team with an experienced Sales Coach?
5) Are you someone that can demonstrate your achievements and successes?
If you said yes, then we would love to hear from you.
Genesys is hiring a professional for a Key Account Sales role in the Enterprise Market team for Healthcare & Public Sector to address highly regulated markets with our CX portfolio. At Genesys, our Account Executives & Directors are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. As Account Director you act as a consultative sales professional, take ownership for dedicated key accounts, position the full Genesys solution portfolio, develop and manage a sales pipeline, secure net-new business and drive revenue growth in a defined key account setup. In co-working with other Account Executives as well as a Sales Leader & Coach you will learn from experienced Genesys Employees as part of a verticalized Sales Team.
The Account Director’s main goal is to achieve an annual sales target together with his AE colleagues by converting as many key account opportunities into won business as possible. Once an opportunity has been closed, the Account Team´s role is to engage with the appropriate internal cross functional team (PS, CSM, TAM and Renewal Team) to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.
What we look for and expect from the right individual is:
Bringing in, developing and maintaining relationships with key account clients
Being part of numerous complex and consultative sales engagements
Selling complex software solutions to Healthcare & Public Sector or similar clients
Jointly developing account and opportunity plans based on MEDDPICC in a motivated vertical sales team
Generating sales driven pipeline by having a strong outbound/outreach cadence on weekly basis
Orchestrating a cross functional team and partner ecosystem
Identifying customer/project demands and mapping to the Genesys portfolio
Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles
Taking revenue responsibility and carrying of a sales quota
Required qualifications:
Bachelor’s degree in computer sciences, business, Business Administration, Marketing or similar education
More than 10 years professional sales experience – ideally Key Account Management and Hunting
Verticalized Experience in the ecosystem of Healthcare or Public Sector
Enthusiasm for customer service and customer experience management
Maximum demands on the quality of your work as well as a high degree of sales and customer orientation
Strong relationship into the AWS, Salesforce and ServiceNow network and organization
Committed, proactive, team-oriented and stress-tested
Self-assured appearance and pronounced presentation skills
Very good rhetorical skills and communication strength
Fluent in English
Strong success orientation
Willingness to travel frequently
When it comes to people, the right fit at Genesys is someone who is determined to succeed, highly motivated to meet and exceed annual sales goals and willing to be coached for continuous growth and development.
If you fit the above, then Genesys can offer you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
