Solutions Architect - Seattle

Glean • Seattle, WA • 1m ago

About the Role:

Glean is seeking a talented Solutions Architect to join our rapidly expanding, venture-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly - customer-obsessed.

You will be the primary technical advisor to our customers post-sale, focusing on our Enterprise & Strategic segment, where the architecture and integration demands are high. You will guide customers through their architecture, design, and implementation of Glean within their enterprise architecture.

You will:

Establish and maintain your role as the customer's primary technical advisor. Think of yourself as the CTO of the customer relationship.
Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture
Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
Identify opportunities with the customer to expand the use of Glean within their business application architecture
Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
Be an active member of the Glean customer technical community

About you:

Clear Communicator: professional presentation and interaction skills with both customers and internal teams
Analytical: taking multiple inputs and approaches to issues to ensure the troubleshooting and resolution path is optimal
Drive: ability to engage in and handle multiple issues of different priorities gracefully
Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion

Key knowledge and skills required:

Technical skills:

Software development experience in at least two of the following: Python, Java, Go
API and custom data integration experience in a Hybrid or SaaS environment
Technical debugging: log analysis, code analysis, end-to-end transaction tracing
Networking expertise: a deep understanding of networking, including cloud and on-premise networking
Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders

Interpersonal skills:

Communication: professional presentation and interaction skills with both customers and internal teams
Project planning: plan and execute the implementation of customer projects
Self-motivated: a proactive approach to delivering service to customers
Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
Pre or Post-sales Solution Architect experience in a product-led company is a huge plus

Education:

Bachelor’s Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience.

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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