Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Join the Innovation team at Genesys, where we’re redefining customer experience by building innovative, scalable solutions integrated with Genesys Cloud. We’re looking for a Senior Software Engineer to help design and deliver high-performance applications using AWS infrastructure. This is a unique opportunity to shape next-generation systems that impact customers around the globe.
Key Responsibilities:
- Develop robust, scalable backend services and APIs using Go
- Build dynamic, user-friendly front-end components with JavaScript and TypeScript
- Develop Agentic AI solutions using the most advanced solutions available
- Develop integrations between Agentic AI solutions and Genesys Cloud
- Deploy and manage containerized applications using Kubernetes on AWS
- Integrate features and services with Genesys Cloud APIs to enhance CX workflows
- Optimize application performance, scalability, and reliability in cloud environments
- Collaborate with product managers, architects, and UX designers to define requirements
- Write clean, maintainable, and well-documented code following engineering best practices
- Troubleshoot and resolve complex production issues in a timely manner
- Participate in peer code reviews and mentor junior engineers on the team
Required Qualifications:
- Minimum of 4 years of professional software development experience
- Proficiency in Go for backend development
- Strong experience in system prompt engineering and tool use configuration and tuning
- Strong experience with JavaScript and TypeScript for front-end and full-stack applications
- Hands-on expertise with Kubernetes for orchestration and container lifecycle management
- Proven experience building and deploying cloud-native solutions on AWS (e.g., EC2, ECS, Lambda, S3)
- Solid understanding of microservices architecture and RESTful API design
- Strong analytical and problem-solving skills with attention to detail
- Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience
Preferred Qualifications:
- Speech to Speech Models along with audio tuning for best experience
- Experience integrating with Genesys Cloud APIs or comparable customer experience platforms
- Exposure to UX design principles or experience developing intuitive user interfaces
- Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB
- Demonstrated contributions to open-source projects or a strong GitHub portfolio
Nice-to-Have:
- Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform
- Knowledge of Agile/Scrum methodologies and team collaboration practices
Why Join Us:
- Drive innovation that redefines global customer experiences
- Thrive in a collaborative and inclusive environment with flexibility and autonomy
- Access to comprehensive benefits and career development opportunities
- Work with state-of-the-art technologies including AWS and Genesys Cloud
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$130,200.00 - $241,800.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
