About the Role
As a Principal Implementation Architect at Karbon, you’ll be the technical lead responsible for building and delivering technical implementations after the sale. You’ll transform scoped requirements into a migration plan including document management systems like Google Drive, SharePoint, Dropbox, and other practice-critical tools. You will build a team around you to support this work.
You’ll collaborate closely with Engineering, Implementation Managers, and Customer Success to deliver a seamless onboarding experience that meets each customer’s unique technical needs.
As a Principal Implementation Architect you will….
- Scope, build, and deliver technical migrations, particularly around DMS and workflow-related systems.
- Create lightweight tooling (using APIs, scripts, or no-code platforms) to support tactical, high-impact migrations.
- Develop a repeatable migration playbook, including templates, timelines, best practices, and customer-facing resources.
- Partner with Engineering and Support to ensure technical soundness, scalability, and support pathways.
- Serve as the technical escalation point for post-sale data or configuration challenges during implementation.
- Identify patterns in customer migration needs and scale delivery capacity by hiring or contracting future specialists.
- Collaborate with Sales Engineers, CSMs, and Implementation Managers to ensure clear pre-sale scoping and smooth handoffs.
About You
- 3+ years of experience in a technical implementation, integrations, or solutions delivery role
- Comfortable working with REST APIs, JSON, and modern web technologies
- Experience with migration from document management platforms (Google Drive, Dropbox, SharePoint, OneDrive, etc.)
- Experience with migrating from a variety of accounting and practice management systems, including CCH, Wolters Kluwer, Intuit, Xero, Sage, IRIS, or other proprietary tools with limited export capabilities
- Familiar with middleware tools (Make.com, Zapier, Tray.io, etc.)
- Excellent problem-solving and communication skills
- Ability to work cross-functionally with CSMs, Engineers, and customer stakeholders
- Passion for action - you love helping customers get to “done”
Bonus Points If You Have
- Experience in accounting/tax software or practice management tools
- Knowledge of OAuth2, SSO, and common SaaS authentication models
- Light scripting or automation experience (Python, JavaScript, etc.)
- Worked in a scaleup or customer-centric SaaS environment
Why work at Karbon?
- Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
- Excellent benefits package including:
- Paid Flexible Time Off with an encouraged 3 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Company paid dental and vision and eligible spouse/partner and dependents
- Fully company funded short and long term disability
- Fully company paid life insurance
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
- Work-from-home stipend
- Work with (and learn from) an experienced, high-performing team
- A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
- Be part of a fast-growing company that firmly believes in promoting high performers from within
