Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. We are looking for a strategic and accomplished Vice President of IT Enterprise Platforms & AI Services to lead Enterprise Architecture, Platform Engineering, Data & Analytics, and IT Infrastructure Operations.
Reporting to the Chief Information Officer (CIO), this leader will play a pivotal role in propelling our AI-first digital transformation strategy by delivering scalable, intelligent enterprise platforms. The ideal candidate brings deep technical acumen and a proven track record of leading AI-driven platform modernization in complex, global environments, all while inspiring high-performing teams and fostering strong cross-functional partnerships.
Key Responsibilities
Lead and cultivate high-performing, inclusive teams with a culture of excellence and innovation
Establish a balanced and adaptable enterprise architecture practice that emphasizes both governance and agility
Define and socialize strategic technology roadmaps that enable AI-driven enterprise capabilities
Champion modern engineering practices and ensure alignment through automation-driven architecture compliance
Drive cross-functional collaboration across product engineering, the Office of the CTO, and IT to align on shared technology goals
Build executive trust and promote shared accountability for IT strategy across the leadership team
Design and scale a self-service data and AI platform that enables experimentation, intelligence, and speed
Develop a reliable and scalable infrastructure platform supporting agility, performance, and global growth
Mentor and coach engineers and architects to build long-term organizational capability and leadership pipeline
Embed a service mindset and continuous learning culture throughout the IT function
Minimum Requirements
15+ years of progressive IT leadership, including 5+ years in a VP-level or equivalent role
Demonstrated success leading enterprise-scale transformation and platform modernization initiatives
Proven experience deploying AI-enabled services across business functions such as operations, infrastructure, or analytics
Expertise in enterprise architecture, cloud-native platforms, agile development, and automation
Skilled communicator capable of engaging C-level executives and engineering teams alike
In-depth knowledge of big data platforms, cloud architectures, APIs, and integration frameworks
Strong track record of influencing change across complex, matrixed organizations
Preferred Qualifications
Experience as a senior technical leader in a global enterprise undergoing digital or AI transformation
Familiarity with enterprise-grade AI ecosystems and tools, such as AWS, OpenAI, or Snowflake
Understanding of AI governance, ethical AI, and model risk management principles
Passion for continuous learning and thriving in fast-paced, ambiguous environments
#LI-DNI
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$228,600.00 - $424,400.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
