About the Role
We are seeking a highly capable and motivated individual to join our team as a Senior Implementation Consultant with a strong background in accounting and technology. This role is ideal for someone who thrives at the intersection of financial services and modern SaaS tooling, and who can lead complex software rollouts with confidence and clarity.
The successful candidate will play a pivotal role in pre-sales and implementation for our platform, ensuring our customers receive a smooth transition to Karbon.
Key Responsibilities
- Lead end-to-end software implementations for accounting customers, inclusive of working with external contractors, managing data migrations, system configuration, integrations, and training for large user bases.
- Support the sales team with objection handling, acting as a subject matter expert to assist in closing deals
- Serve as a key liaison between the customer and internal teams including product, support, and sales.
- Analyse and resolve technical challenges, ensuring customers receive timely and effective solutions.
- Build and maintain a deep understanding of our platform’s capabilities, APIs, and integration options.
- Act as a subject matter expert on the UK accounting software landscape, providing consultative guidance to customers.
Required Skills & Experience
- Qualified accountant (or equivalent practical experience working within or alongside accounting firms).
- Strong knowledge of the UK-based accounting software ecosystem.
- Practical experience with APIs and how they apply to integrations and workflow automation.
- 2-5 years experience leading large-scale software implementation projects, ideally within B2B SaaS or fintech environments.
- Proficient in billing and payment processing software and technology platforms.
- Excellent problem-solving skills, with the ability to think critically and independently in a fast-paced setting.
- Clear and professional communication skills, both written and verbal.
Ideal Qualifications (Nice to Have)
- Hands-on experience with no-code automation tools, such as:
- Zapier
- Make.com
- Prismatic.io or similar integration platforms
- Previous sales experience or comfort in consultative selling and upselling during customer engagements.
- Understanding of modern SaaS tools and best practices for user adoption.
Why Work at Karbon
- Flexible work hours
- Work remotely or in an office
- Commuter & work from home benefits
- Home office equipment menu for you to choose how you deck out your home office
- Cultural and offsite events
- Learning and development opportunities
- Generous parental leave
- Performance based and globally benchmarked pay
- Employee Assistance Program
- Up to 10 wellness days (because you don't need to be "sick" to stay well)
- Karbon Fun / Social Club!
- Up to 5 weeks paid vacation
