About the Role
As Product Operations Manager, you’ll play a pivotal role in scaling our product team’s effectiveness. You’ll create and manage the operational backbone that supports how we plan, build, and deliver product. From managing product tooling to synthesising customer feedback and coordinating cross-functional efforts, you’ll ensure the product org runs smoothly and stays focused on delivering impact for our customers.
Responsibilities
- Own and optimise core product operations processes: roadmap planning, release management, product communications, and intake of customer feedback.
- Act as the product team’s liaison with go-to-market teams to ensure smooth product launches, enablement, and internal communication.
- Manage and continuously improve tools like Productboard, Netspring Confluence, and internal documentation platforms.
- Support product planning and QBR processes
- Partner with product and data teams to define and maintain product metrics dashboards and KPIs.
- Standardize how customer insights, feedback, and requests are captured and synthesised into actionable inputs for product managers.
- Support the onboarding of new product team members by maintaining process documentation and tooling guides.
What We’re Looking For
- 5+ years in product operations, program management, or product-related roles at a SaaS company (vertical SaaS or B2B preferred).
- Strong experience with product development tooling (e.g. Linear, Productboard, Netspring)
- Highly organised and detail-oriented with strong project management skills.
- Excellent communicator who can work cross-functionally with technical and non-technical teams.
- Analytical mindset with experience using data to inform decisions (e.g., Netspring, Mixpanel, SQL a plus).
- A self-starter who thrives in fast-paced, ambiguous environments.
Exposure to product lifecycle management frameworks
- Familiarity with CSAT/NPS tooling and customer feedback systems (e.g, Gong, Vitally, Salesforce Service cloud).
- Exposure to product lifecycle management framework
Why work at Karbon?
- Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
- 4 weeks annual leave plus 5 extra "Karbon Days" off a year
- Flexible working environment
- Work with (and learn from) an experienced, high-performing team
- Be part of a fast-growing company that firmly believes in promoting high performers from within
- A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
- Generous parental leave