Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Sr. Analyst – SOX Compliance
Job Description
The SOX Compliance Senior Analyst will play a key role on the Corporate Governance, Risk & Compliance (GRC) team, driving operational excellence for the company’s Sarbanes-Oxley (SOX) program. This role partners with Finance, IT, and Internal Audit to ensure Internal Controls over Financial Reporting (ICFR) are properly designed, implemented, and operating effectively across the enterprise.
The Sr. Analyst reports to the Director of SOX Governance, Risk & Compliance and participates as a key member of the Finance & Compliance organization.
Responsibilities
Assist in managing the annual SOX compliance plan, including scoping, risk assessment, and maintenance of the SOX testing calendar.
Coordinate walkthroughs with process owners to document narratives, flow-charts, and risk-control matrices (RCMs).
Perform detailed testing of key manual, automated, ITGC, and entity-level controls; retain clear work-paper evidence in accordance with PCAOB standards.
Track and report control deficiencies, evaluate severity, and work with owners to develop and monitor remediation plans.
Develop and maintain dashboards and metrics to communicate SOX status, testing progress, and remediation trends to stakeholders and the Audit Committee.
Support external auditors by facilitating requests, aligning testing strategies, and ensuring timely delivery of evidence.
Advise control owners on design enhancements, segregation-of-duties (SoD) conflicts, and opportunities for automation or efficiency.
Map and maintain a common control framework that links SOX controls to related compliance requirements (e.g., COSO, COBIT).
Manage the centralized GRC tool to house control documentation, testing results, and evidence artifacts; champion continuous monitoring capabilities.
Provide SOX training and promote a culture of compliance and continuous improvement across finance, IT, and business operations.
Perform ad-hoc reviews (e.g., M&A integration, system implementations) to assess SOX impact and design pre-implementation controls.
Practice Agile methods and encourage automation to enhance control effectiveness and testing efficiency.
Qualifications
Education — Bachelor’s degree in Accounting, Finance, Information Systems, or a related field.
Experience — 5 + years of combined SOX, internal audit, or Big 4 assurance/advisory experience, including exposure to ITGCs and automated controls.
Certifications — CPA, CIA, CISA, or similar professional credential preferred.
Technical Skills — Strong understanding of COSO framework, PCAOB guidance, and ERP/CRM/Codig environments (e.g., Workday, Salesforce, Zuora, Github); proficiency with GRC/ICFR tools (Workiva, OneTrust, or similar): proficiency w/ associate tools (ServiceNow, Smartsheet, Lucid Charts, Confluence)
Analytical & Project Skills — Ability to analyze complex processes, manage multiple priorities, and drive projects to completion under tight deadlines.
Communication — Excellent written and verbal skills; able to translate technical control concepts for both finance and non-technical audiences.
Interpersonal — Proven ability to influence cross-functional stakeholders, foster collaboration, and maintain high ethical standards.
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
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