SysOps Engineer II
Location: Remote from London, England, or Remote from Manchester, England
Employment Type: Full-Time
Summary
OneStream Software is a hyper-growth SaaS company focused on financial and operational data analytics for the largest
companies in the world. We host our software on the Microsoft Azure cloud in many regions around the world using a variety of
Azure technologies. This position focuses on implementing, managing, and supporting customer environments to include
gathering customer specific configurations, building the environment for go-live, and. The role requires knowledge and
experience analyzing and articulating common business processes and decisions to solve customer issues. The employee will be
expected to work well in a small team and willing to share responsibilities with other team members as needed. They will interact
with internal staff, managers, and customers worldwide. A passion for technology and learning, and the ability to grow others are
vital for success in this role.
Primary Duties and Responsibilities
- Customer environment implementation and software configuration.
- Ensure timely and high-quality execution of implementation projects, adhering to stringent deadlines.
- Develop, evaluate, and enhance operational runbooks and standard operating procedures.
- Optimize operational runbooks to bolster effective alerting mechanisms.
- Identify and capitalize on opportunities for automation and process optimization.
- Provide technical guidance to Associate & SysOps I Engineers.
- Oversee the monitoring of customer environments utilizing Azure alerts and Operations Management Suite.
- Conduct rigorous Disaster Recovery testing to fulfill compliance mandates.
- Diagnose and resolve production issues while fulfilling on-call responsibilities with efficiency.
- Deliver exceptional customer service and technical support, maintaining high satisfaction levels.
- Identify and suggest operational solutions leveraging Azure Resource Manager (ARM) for optimal performance.
- Update and refine technical documentation, workflows, and knowledge base articles for accuracy and clarity.
- Pinpoint and implement security enhancements and overall improvements.
- Execute changes necessary for maintaining compliance certifications.
- Provide support for internal infrastructure projects, ensuring seamless execution and integration.
Required Education and Experience
- BS/BA in Computer Science, Engineering, or related field.
- Experience in analysis, implementation, and evaluation of IT systems and their specifications.
- Sound understanding of computer systems (hardware/software), networks, etc.
- Good knowledge of IT Compliance, policy development, and implementation.
- Excellent organization and ability to work independently.
- Outstanding communication abilities.
- Proven experience as help desk technician or similar customer service role.
- 5+ years network engineering and infrastructure experience.
- Experience with any of the following technologies, tools, and concepts:
- Foundational understanding of Microsoft Azure or Amazon Web Services (AWS).
- Microsoft Windows 10, Windows Server 2012 R2/2016, IIS, Microsoft SQL Server, Active Directory.
- Automating processes using PowerShell, Azure PowerShell Modules, REST APIs, JSON or ARM Templates.
- Identity management using Azure AD, Okta, OpenID Connect, SAML.
- Working knowledge of various cryptographic algorithms and protocols (IPSec, TLS, SSH, AES).
- Network and application security device configuration and management (Cisco, Barracuda, Palo Alto, SonicWall).
Preferred Education and Experience
- Certifications: Microsoft Cloud, Microsoft Server, Microsoft SQL are a plus.
- 3+ years of relevant Microsoft Azure experience deploying and managing cloud environments.
Knowledge, Skills, and Abilities
- Advanced problem-solving skills.
- Excellent customer service skills.
- Solid understanding of Cloud Computing Platforms.
- Ability to continuously learn new technologies and Cloud trends.
- Effectively work as a team through collaboration and teamwork.
- Excellent written, verbal, and interpersonal communication skills.
Supervisory Responsibilities (remove if not applicable)
Travel (remove if not applicable)
- Regular travel is not expected for this position.
Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.
Why Join The OneStream Team
- Transparency around corporate structure, salary, and benefits
- Core value of customer success
- Variety of project work (not industry-specific)
- Strong culture and camaraderie
- Multiple training opportunities
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
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