About the Role:
We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer to join our global IT Helpdesk team in Prague. This is an excellent opportunity for recent graduates or early-career professionals to launch their IT career in a dynamic, international environment. You'll be part of a six-member global team supporting about 1000 Wrike employees worldwide, gaining hands-on experience with enterprise IT systems and processes.
Your Impact:
- Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees
- Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices
- Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns
- Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows)
- Maintain accurate IT asset inventory and coordinate with vendors for hardware procurement and repairs
- Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events
- Collaborate with global team members to resolve technical challenges
Your Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
- Basic understanding of Windows and MacOS operating systems
- Strong problem-solving abilities and analytical thinking
- Excellent communication skills in English (written and verbal)
- Customer service mindset with patience and empathy
- Ability to work effectively in a team environment
- Eagerness to learn new technologies and IT best practices
- Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.
- A genuine interest in technology and helping others
- Curiosity and willingness to ask questions
- Ability to remain calm under pressure
- Proactive approach to learning and self-improvement
- Strong work ethic and reliability
- Positive attitude and team spirit
Standout Qualities:
- Any IT certifications (JAMF 100, CCNA, MD-102: Microsoft Endpoint Administrator, MS-900: Microsoft 365 Fundamentals)
- Basic knowledge of Office 365 or Google Workspace
- Familiarity with ticketing systems
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
- Previous internship or part-time experience in IT support
Team Dynamics:
- Core training program to get you up to speed
- Mentorship from experienced IT professionals
- Exposure to enterprise-level IT infrastructure and best practices
- Career progression path within our IT organization
- Opportunity to work with cutting-edge technologies
- Global team collaboration experience
- Focus on continuous learning and professional development
Our Work Style:
- MacOS and Windows device management
- Jamf and Microsoft Endpoint Manager (Intune)
- Okta for identity and access management
- Office 365 and Google Workspace
- Zoom and modern AV equipment
- IT service management tools
Why Join Wrike?
- 25 days of holidays
- Sick leave compensation
- Cafeteria bonuses (Benefit plus)
- Private healthcare membership (Canadian Medical)
- Meal vouchers 220 CZK / working day
- Pension plan
- Mobile tariffs
- „Lítačka” transportation annual coupon reimbursement
- Multisport card
- Parental leave
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter
#LI-AC1
