Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Senior Account Executive - AI, Digital & Orchestration
Department & Team: Experience Transformation Specialists
Reports to: Andrew McInnes
Location: USA
Do you have a passion for creating amazing customer experiences using the latest AI-powered software capabilities?As a specialist Senior Account Executive focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions toGenesys core account teams and our clients. This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertisein AI-powered customer experience, a proven track record of overachievement, and a strong drive to win!
This role will focus primarily on organizations in the Northern California region.
Key Job Responsibilities (what we do):
Partner with core account executives(AEs) and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio-specific sales targets
Provide hands-on support with positioning, presentations, pricing, proposals, and other key work products related to the Genesys AI portfolio
Be the voice of the customer and the field with relevant cross-functional teams (marketing, product, professional services, etc.)
Key Cultural Values (how we do it):
Embrace Empathy:As a specialist sales team, we are strategic partners to our colleagues (primarily AEs and sales managers) and to Genesys clients. Their goals are our goals, and we connect regularly through authentic conversations.
Fly in formation: We are team players in everything we do. As specialists, we work with and through our assigned AEs, managers, and other colleagues (e.g., Customer Success and Professional Services) to deliver results. We stay in formation by speaking the language of MEDDPICC, being highly aware of and deeply involved in what’s happening in our assigned territories, and adding value at every turn with our perspective, presence, and work products.
Go big: We are experts in AI and change agents within Genesys. Where appropriate and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes for all parties.
8+ years of relevant professional experience in software sales
Proven experience and expertise in AI-powered customer experience
Demonstrated ability to lead through influence as well as direct authority, partnering with colleagues to drive outcomes collaboratively
Demonstrated ability to create effective territory and account strategies / plans
Working knowledge of enterprise sales methodologies such as MEDDPICC
Strong critical thinking and communication skills
Effective presentation skills (ability to serve as a compelling subject matter expert)
Ability to prioritize as well as manage multiple work streams at once (many in-flight opportunities across multiple sales teams)
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$104,700.00 - $194,500.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
