Algolia is an aggressively positioned, post-series D SaaS company focused on AI driven Search as a Service. We are looking for a Senior IT Application engineer for a remote position in the United States. This is a succession position that will be split 70/30 in application management and project management. This position may have up to 10% travel.
The Algolia IT team cares about the needs of our organization and the satisfaction of our end users. We are candid in communicating what needs to be done and we have the grit to see myriad tasks and projects completed during daily and quarterly timeframes. We trust each other, demonstrate respect for each other and are willing to ask for and provide help to each other.
Cultural fit:
- You want to work in an international environment.
- You value the strength diversity provides.
- You love being part of a team that exists in the operations nexus.
- You are excited to support a primarily remote organization.
Critical traits:
- You learn fast and retain well.
- You prioritize tasks effectively and self-initiate completion.
- You build relationships with non-IT stakeholders efficiently.
- You are adaptable in a fast-changing environment.
- You can demonstrate excellent communication skills.
Application Responsibilities:
- Manage software and service relationships and associated contracts with major vendors.
- Study and master the Algolia user tech stack, inside and outside of IT, including both fine-level details and overarching strategic goals.
- Administrate the IS and IAM tech stack with specialization in Okta, Gsuite, Atlassian, Obsidian and Slack.
- Coordinate across Algolia teams to design and manage effective and efficient internal SaaS deployments.
- Ally with Information Security and Infrastructure teams to maintain the safety of our people and products.
- Create documentation to enable end users to interact with our hardware and software systems.
- Engage in the development of less experienced engineers.
Requirements
- 7+ years of technical support experience.
- 7+ years managing IT environments.
- A Masters in Computer Science or its equivalent.
- Expertise with macOS and Windows as well as familiarity with Linux.
- Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure)
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