Retail Success Manager: Malbon Golf

Leap • Full-time • Los Angeles, CA • 3d ago

About LEAP

The LEAPplatform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage about 100 stores across the country proudly partnering with trailblazing brands such as Alohas, Frankies Bikinis, Malbon Golf, MZ Wallace, Paper Planes, Wanderlust + Co, SET and many others. To hear more about our platform directly from our CEO, clickhere!

About the Role

As a Retail Success Manager at LEAP, you’ll serve as the connective tissue between premium and emerging brands and our boutique retail teams across the East Coast. In this dynamic, field-based role, you will oversee a portfolio of stores across multiple brands—acting as both a strategic brand liaison and a high-impact coach. Your mission is to drive exceptional client experiences, elevate store performance, and ensure operational precision in every location under your leadership.

A typical day might begin with reviewing sales data across locations, identifying opportunities to optimize conversion or increase foot traffic in a key market. By midday, you're walking the floor at one of your stores, meeting with the Store Manager to fine-tune a new visual rollout or support a clienteling activation. In the afternoon, you're on a call with a brand partner, reviewing KPIs and providing tailored insights to help them grow their physical retail channel. You round out the day mentoring a new manager, reinforcing Leap’s culture of ownership, excellence, and brand alignment.

You’ll play a critical role in developing retail talent, building localized strategies that reflect market nuances, and representing LEAP’s commitment to elevated execution across every store. This is a high-touch, high-autonomy role that requires someone who thrives on partnership, adaptability, and continuous improvement in a fast-paced, entrepreneurial environment.

This role focuses specifically on Malbon Golf, a brand deeply rooted in community and sport. Having made a significant impact in retail over the past three years, Malbon Golf aims for continued growth. The ideal candidate will be passionate about this category, even potentially leveraging their personal experience with the sport as they lead stores and to cultivate a unique, luxury brand experience within the retail channel and store culture.

*This is not a remote position and must be based in Los Angeles, CA or New York City, NY.

Annual Pay Range: $110k to $130k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Core Responsibilities

Retail Store Performance

Oversee and support multiple stores across the US, driving performance, brand consistency, and operational excellence.
Analyze sales trends and location performance to implement localized strategies that maximize traffic, conversion, and sales KPIs (UPT, AOV, NPS).
Ensure consistent execution of Leap’s visual merchandising standards, inventory accuracy, and daily operational procedures across all locations.
Conduct regular site visits and operational assessments to identify gaps and reinforce best practices.

Team Leadership & Talent Development

Coach and mentor Store Managers and in-store teams to deliver best-in-class service, team productivity, and clienteling execution.
Lead hiring, onboarding, and development of high-performing retail talent across multiple brands and locations.
Build a strong bench of future leaders, cultivating a positive team culture and fostering long-term engagement and retention.

Brand & Account Partnership

Act as the primary retail point of contact for brand partners, maintaining strong, solution-oriented relationships that drive mutual success.
Conduct business reviews with brand stakeholders, translating store-level insights into actionable plans to improve performance.
Serve as a brand ambassador in-store, ensuring teams are deeply connected to the product, storytelling, and expectations of each partner.

Strategic Leadership & Cross-Functional Collaboration

Partner with internal teams across Retail Success, Operations, Visual Merchandising, and People to address challenges and drive continuous improvement.
Support new store openings, seasonal activations, and cross-functional pilots within your region.
Provide regular updates and insights to the Director of Retail Success, using data to forecast trends, flag risks, and celebrate wins.

Measures of Success

Sales & Store Performance: Consistently achieve or exceed sales and remittance targets across all assigned stores.
Brand & Team Experience: Drive strong Net Promoter Scores (NPS) from both brand partners and in-store employees, reflecting operational excellence, clear communication, and high-impact support.
Strategic Growth & Retention: Actively contribute to brand retention, renewal, and expansion by ensuring operational readiness, scalable processes, and strong cross-functional collaboration. Proactively identify opportunities for new doors and improved market penetration.

Position Requirements

Hybrid role with a strong in-store presence required at least 3 days per week.
Proven track record of progressive retail leadership (6+ years), including multi-unit or high-volume management, with demonstrated success in building strong relationships with internal teams, store staff, and external brand stakeholders
Proven track record of leading and inspiring remote, multi-store teams to consistently deliver elevated client experiences, while driving operational excellence and sustained business performance across markets.
Apparel expertise with a proven ability to manage fitting room operations, deliver elevated client experiences, drive upselling, and navigate high-volume retail environments while fostering long-term customer relationships.
Comprehensive knowledge of golf, including technical expertise and awareness of current events in the sport, is valuable.
Willingness and ability to travel throughout the US to support store teams, activations, and operational priorities.
Must be 18+ years of age
Comfortable maintaining active floor presence while supporting stores, including standing/walking for extended periods and lifting up to 50lbs or using ladders when necessary.

Leap offers a competitive total rewards package, which includes:

Unlimited PTO (blackout periods apply)
Bonus Eligible
Healthcare benefits (medical, dental, vision)
Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
Employee Assistance Program
Employee discount + wardrobe allotment for participating Leap brands

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

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