About This Team:
The Lead Consultant is part of Citrix Consulting Services. This team is responsible to deliver engagements which are defined by the Account Technology Strategist and the Solution Architect, aligned with the customer's needs as well as Citrix business needs.
The individual will join a highly skilled multicultural team, with colleagues from all over Europe. The Consulting team works in close collaboration with the Solution Architect team as well as the Account Technology Specialist team.
Position Summary:
The lead consultant drives all aspects of customer engagements.
This individual effectively and accurately works on internal and customer facing projects and identifies follow-on work opportunities to the Solution Architect. The lead consultant has fully developed the skills of consulting and is highly proficient in at least one major Citrix product and the adjacent technologies.
The position requires an individual to utilize their skills in the consulting methodology, documentation standards and organization, time management, Citrix products and technologies on internal Consulting Solutions assignments or client engagements.
The lead consultant can individually solve problems of higher complexity and assist and guide more junior resources through their problem resolutions. The position requires a team player that seeks to supplement their skills through the use of project experience, self-study, and point of need training. Excellent written and verbal communication skills are also required.
Primary Duties / Responsibilities:
Takes full ownership of customer projects liaising with the Solution Architect and the Account Technology Strategist to ensure smooth and successful completion, achieving the outcomes defined by the Solution Architect, leading to customer satisfaction
Proactively detects technical deficiencies and develops practical, workable solutions to problems.
Establishes reputation as a technical expert with varying industry knowledge.
Helps team members, customers and stakeholders understand the connection between industry events/ trends and what is going on at Citrix.
Leads by example on all aspects of work.
Creates an environment where others feel it is safe to be open and candid, and where conflicting ideas and opinions are regularly discussed.
Conveys the Citrix vision in very real and relevant terms that others can identify with, helping others see how things will improve as the “future state” draws near.
Stays focused on department and Citrix strategic priorities and allocates their time and resources accordingly
Works with and through others to consistently break down barriers between departments.
Works actively on mentoring and team development with more junior team members.
Qualifications (Knowledge, Skills, Abilities):
Excellent communication and interpersonal skills, including active listening and the ability to articulate complex information concisely
Independent problem solving skills
Ability, initiative and accountability to execute broad assignments requiring minimal direction
Excellent personal time management
Positive attitude aimed at customer success
Must be flexible, dependable, and capable of quickly learning new products and technologies.
Strong work ethic, attitude and follow through ability.
Ability to act as technical expert with a deep technical breadth across all Citrix product with Subject Master Expert level on multiple virtualization Citrix products/features
Capable of planning and leading all aspects of medium to large scale projects.
Proficient in the aspects of project launch and closure.
Demonstrated ability to coach and mentor
Proactively seek ways to expand technical knowledge
Requirements (Education, Certification, Training, and Experience):
Bachelor’s degree or equivalent experience.
Current Citrix or 3rd party Certifications that demonstrate technical knowledge and non-technical areas such as Project Management & Governance are beneficial.
1-3 years of experience as a Senior Consultant or equivalent experience
Language/Citizenship: German as primary language, English at business level (written and spoken) is mandatory. German citizenship is a plus.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.
