Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Team and Your Role
We're a tight-knit, diverse team that believes software innovation is at the heart of creating value with AI. We're seeking an Associate Software Engineer to join our supportive team and begin their professional journey in software development. You'll work closely with experienced engineers and researchers who are invested in your growth and development, contributing to innovative AI solutions in a cloud environment while building foundational skills in a collaborative environment where people feel comfortable bringing their authentic selves to work.
What You Will Do:
Foundational Development: Contribute to backend systems using Python/Java with guidance from senior SDEs, working on smaller, well-defined technical projects with a focus on building strong foundational skills in software development
Code Quality: Design small modules and functions, participate in code reviews, and learn to apply coding standards and best practices
Team Collaboration: Work closely with team members, participate in daily stand-ups, and help achieve project goals within your technical area
Problem Solving: Work on problems of moderate scope, analyzing data and applying judgment within defined procedures and practices
Communication: Explain technical issues to team members and work to build alignment around project tasks and objectives
Continuous Learning: Demonstrate hunger to learn new technologies, ask questions respectfully, and take constructive feedback to continuously improve
Required Skills & Experience:
Education: University degree in Computer Science, Electronic Engineering, or related disciplines (Hons 2.1 or higher preferred), or equivalent experience with less than 2 years in the industry
Programming Foundation: Basic theoretical knowledge in a single programming language (Python or Java preferred) with strong coding skills and problem-solving abilities
Data Structures & Algorithms: Understanding of basic data structures (arrays, linked lists, stacks, queues) and algorithms (sorting, searching)
Design Principles: Basic understanding of OOP principles (classes, inheritance, encapsulation) and simple design patterns (Singleton, Factory)
Development Tools: Basic understanding of version control (Git commands like clone, commit, push, pull) and familiarity with Jira
Learning Mindset: Demonstrated willingness and ability to learn, with evidence of personal projects or initiative beyond mandatory coursework
Team Collaboration: Ability to work within a team, communicate effectively, and build alignment around common objectives
Desirable - The following would be great additions but are not required:
Clean Code Practices: Introduction to clean code principles (readability, maintainability, naming conventions)
Agile Understanding: Basic understanding of Agile principles and practices beyond daily stand-ups
CI/CD Awareness: Basic familiarity with CI/CD tooling and processes
Product Knowledge: Interest in understanding product features and their broader context
Personal Projects: Evidence of software development interest through personal projects or contributions
Growth Path:
As an Associate Software Engineer, you'll focus on self-development and building a strong foundation in software development. With our team's support, you'll gradually take on more complex tasks, work with increasing independence, and begin to influence project outcomes. This role is designed to help you develop into a confident, independent contributor within our collaborative team environment.
Our Benefits
Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
