Our Mission
Providing communities with the platform to create lasting impact.
Job Description
As a Hub Manager, you’ll be the go-to leader for all things operational at your hub—from stock and compliance to driver performance and safety. You’ll be responsible for making sure our customer orders are fulfilled on time, in full, and in quality (OTIFIQ) every night, while creating a high-performing, safety-first environment.
You’ll ensure drivers are resourced and supported, stock is accurately managed, vehicles are roadworthy, and your hub is operating safely, efficiently, and in line with standards. You’ll also play a key part in embedding a culture of accountability, coaching your team and developing driver behaviours that reduce OTIFIQ issues and fleet damage.
Key Responsibilities:
Operational Management
- Oversee all hub operations including receiving, sorting, dispatching, and delivery of goods ensuring OTIFIQ and route productivity targets are consistently met.
- Manage driver rotas, coverage, and shift handovers.
- Conduct regular route reviews and driver assessments to reduce errors and improve delivery performance.
- Lead vehicle and equipment checks, escalating issues and ensuring maintenance standards are upheld.
- Support the Fleet Team by coordinating the movement of vehicles to and from garages for maintenance, repairs, and servicing
- Act as point of escalation for delivery issues and ensure prompt resolution collaborating with the wider team to maintain high levels of customer experience.
People Leadership
- Lead and coach drivers and hub staff to improve delivery quality, efficiency, and safety on the road.
- Build and maintain a positive, inclusive culture focused on quality, performance and support.
- Work collaboratively with regional ops and fulfilment support teams to share insights and drive improvements.
Compliance, Safety & Reporting
- Ensure all compliance activities are completed daily—vehicle checks, health & safety, and food handling standards.
- Lead incident reporting and investigations, escalating risks that may impact operational continuity.
- Support and deliver driver training and onboarding, focusing on OTIFIQ delivery standards and safe driving.
- Maintain clear records for audits and drive a high standard of operational discipline.
What you’ll bring:
- Experience in logistics, depot or delivery operations, ideally in a fast-paced, multi-shift environment.
- Strong understanding of driver operations, vehicle checks, safety and compliance requirements.
- Proven ability to lead and coach teams, with a hands-on leadership style.
- Organised and detail-oriented, with confidence in using systems to track stock, compliance and performance.
- Proactive, solutions-focused approach—able to spot risks early and take action.
- Comfortable working evening/night shifts and leading operations live in the moment.
- A people-first mindset—focused on building a strong team culture while hitting performance targets.
- Knowledge of health and safety regulations.
- Valid driver’s license.
Key Competencies:
- Leadership & Team Development
- Operational Efficiency
- Customer Focus
- Data-Driven Decision Making
- Adaptability & Resilience
Shift:
- Working days: Sunday to Friday
- Hours: 18:00 - 02:00
- Break: 1 hour
