Your role
As a Project Manager, you will own the full deployment process for your customers and play a crucial role in setting them up for success. Throughout each engagement, you will lead the customer through the Dialpad Deployment Methodology, managing all aspects of their deployment. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients at every step, making a lasting impact with each connection. You will be a subject matter expert, providing all customers with a world-class experience.
This position reports to our Sr. Manager, Professional Services, and has the opportunity to be based in our Buenos Aires, Argentina Office.
As a crucial component within the expansive Professional Services organization, Dialpad’s Project Management team is instrumental in the success and retention of our customers starting on day one of their Dialpad journey.
Dialpad’s Professional Services team is essential in educating and onboarding customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to improve our product deployment and change management processes.
What you’ll do
- You’ll master the Dialpad deployment methodology and the various tools you will use to assist our customers during deployment.
- You’ll lead deployment projects with customers in all segments, implementing all Dialpad products and features, all focused on Dialpad Ai.
- You’ll use various cloud platforms and tools to manage, track, and monitor your projects and customer health.
- You’ll host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad, and troubleshoot complex issues.
- You’ll set clients up for success on their new communications platform.
- You’ll partner with Dialpad Solution Architects to form a deployment team dedicated to customer success and project delivery.
Skills you’ll bring
- Bachelor's degree or equivalent practical experience working with SaaS products.
- PMP/PMI certification would be a plus.
- 5 - 7 years of previous Project Management experience, preferably in the VoIP, CCaaS, or Telephony industry.
- Prior experience working with Smartsheets or a similar project-tracking platform.
- Thorough and detailed project hygiene to track all hours and project tasks.
- Ability to lead project meetings, hold customers accountable, and maintain awareness of multiple simultaneous customer projects.
- Expertise with Microsoft Office 365, G-Suite, Salesforce, Jira, and other cloud platforms.
- Ability to work cross-functionally, collaborating with Support, Customer Success, Marketing, Product, and other teams when needed.
- Prior experience consulting with C-level executives and upper management to communicate implementation project issues, solutions, and workarounds.
- Exceptional escalation management and change management skill set.
