Customer Success Manager (Freelance)

deepdub • Costa Rica • 19h ago

Customer Success Manager (Freelance)

Production
Costa Rica
Freelance
ID: 379758

Description

We are seeking a Customer Success Manager to join our team and ensure the long-term satisfaction and success of our clients. You will serve as the primary point of contact for customers, ensuring they gain maximum value from our solutions. The ideal candidate is customer-oriented, highly responsive, and thrives in a fast-paced, agile, and fully remote environment.

Responsibilities

Build and maintain strong, long-lasting relationships with customers
Act as a trusted advisor, ensuring customers achieve their goals with our product/services
Respond quickly to customer inquiries and provide timely solutions
Identify customer needs, gather feedback, and collaborate with internal teams to improve customer experience
Proactively monitor customer accounts to ensure retention and satisfaction
Prepare reports and analyze customer data using Excel/Google Sheets
Prioritize tasks effectively to manage multiple customer accounts simultaneously

Requirements

Spanish speaker with fluent English (both written and spoken)
Proven experience in Customer Success, Account Management, or a client-facing role
Tech-savvy and quick to learn new tools and platforms
Proficient in Excel/Google Sheets for reporting and analysis
Exceptional communication and interpersonal skills
Strong attention to detail and organizational skills
Ability to prioritize and multitask in a fast-paced, agile environment
Customer-oriented mindset with a passion for solving problems