Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Senior UX Designer, you consistently deliver high-quality designs and confidently work on challenging projects with moderate supervision. You possess strong UX skills, actively mentor Associate and Mid-level designers, and effectively collaborate with cross-functional partners. You have experience in leading important aspects of projects, and you're proficient at synthesizing complex user research into clear, actionable design solutions.
Team: Our team designs innovative experiences that empower contact centre Agents worldwide. By partnering with product and engineering teams, we seamlessly integrate AI assistants and automation into Agent workflows, enabling organisations to deliver personalised, exceptional customer experiences.
Location: For this position we are open to candidates who wish to work hybrid from our office in Galway or remote within Ireland.
Please note that an online portfolio is a minimum requirement as part of our review process.
Key Responsibilities:
Design Projects: Lead significant design aspects of projects, clearly defining problem statements, executing user research, and contributing to overall design excellence.
Autonomy & Ambiguity: Handle moderate levels of ambiguity independently, escalating critical issues to your manager or partners proactively.
Team Development: Mentor mid-level and associate designers and contribute to a high-performing, collaborative design team culture.
Collaboration & Communication: Work closely with product managers and engineers to integrate design solutions into product roadmaps. Communicate design concepts and insights clearly to multiple stakeholders. Develop and define project scope with Product and Engineering.
Continuous Improvement: Regularly participate in sprint planning and design reviews, offering constructive critique and promoting continuous improvement within the team.
Qualifications:
Experience: 4+ years of experience in user experience design, actively participating in the full product lifecycle of a digital product.
Education: Bachelor’s or equivalent experience in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field.
Skills:
Deep knowledge of Figma and low-fi collaboration tools like Miro/FigJam.
Experience working with a design system
Competent in various UX research methodologies.
Experience collaborating with development teams and product management to successfully ship designs.
Strong communication skills, with the ability to explain your designs through visual, verbal, and written communication. This includes articulating a clear design rationale and conceptual ideas – tailoring the communication to meet the needs of various audiences.
Preferred Experience:
Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers).
Have an understanding of AI and how AI impacts end user interactions.
Our Benefits:
Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
