About the Brand:
After decades spent crafting bras to meet the demands of big corporations, they realized something was missing: a brand that put women first, not just in marketing, but in every stitch, seam, and silhouette. They saw how the industry often prioritized trends over true comfort and support, and how real women’s needs were lost in boardroom decisions. So, they decided to create something different.
A brand built from the ground up with one mission: to design bras that feel as good as they look, made with the knowledge and precision that only decades of experience can bring. No shortcuts, no compromises, and no middlemen telling them what women should want.
Today, that vision lives on in every piece we create—designed for real bodies, real life, and real comfort. Our founders might prefer to stay behind the scenes, but their dedication, craftsmanship, and passion for redefining what a bra can be are at the heart of everything we do.
Because when you’ve spent your life designing bras for everyone else, you know exactly what it takes to finally get it right.
About the Role:
We are seeking a dynamic and visionary General Manager to lead our Underoutfit boutique, powered by the Leap Platform coming to Philadelphia, November 2025. This pivotal role is designed for an experienced, results-driven leader who thrives on building high-performing teams, driving business growth, and delivering an elevated client experience.
As General Manager, you will own the full scope of store leadership—from strategic planning to execution—ensuring excellence in operations, people management, and customer engagement. You will lead by example on the sales floor, set clear goals, and foster a culture rooted in collaboration, performance, and continuous development. Your ability to coach and inspire will be key in cultivating a high-impact team and building a pipeline of future leaders.
In addition to overseeing day-to-day store operations—including sales, staffing, scheduling, visual merchandising, and inventory management—you’ll act as a local market expert. By understanding consumer behavior, regional trends, and community events, you’ll activate the store through localized outreach and events that deepen client relationships and drive traffic.
Beyond your home location, you may support other Leap-powered stores in the area through cross-store initiatives, new store openings, and onboarding support. This role requires an entrepreneurial mindset, a strong operational foundation, and comfort navigating modern retail tools and platforms such as Shopify, Endear, Slack, and Google Workspace.
Position Requirements:
- Minimum 5+ years of progressive retail leadership experience with a track record of hiring, developing and leading successful teams.
- Proven expertise in premium, luxury, or high-touch retail environments.
- Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals.
- Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance.
- Demonstrated ability to create individualized experiences and foster long-term client relationships.
- Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
- Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
- Must be 18+ years of age
Annual Pay Range: $55k/yr to $70k/yr. Compensation will be based on experience, qualifications, and skills.
Interpersonal Skills:
- Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback.
- Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.
- Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.
- Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results.
- Detail-Oriented: Ensures all operational and brand standards are executed with accuracy and precision.
- Brand Expert: Acts as a knowledgeable brand ambassador with deep product understanding and passion for storytelling.
Key Performance Indicators (KPIs):
- Sales & Profitability: Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.
- Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.
- Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence.
- Team Retention & Development: Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
- Unlimited PTO (blackout periods apply)
- Bonus Eligible
- 401K
- Medical, Dental & Vision benefits including HSA
- AllOne Health - Employee Assistance Programs
- Employee discount + wardrobe allotment for participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
