Experience:
- Minimum 8 years in a customer-facing role, preferably in Customer Success, Account Management, or Technical Support.
- Previous experience supporting enterprise or strategic accounts in software or cloud security is highly desirable.
Skills & Knowledge:
- Familiarity with DevOps, cloud security, and Linux systems is a plus.
- Proficiency in customer success tools (e.g., Planhat, Gainsight, Totango) and CRM platforms.
- Strong problem-solving and analytical skills to identify and address customer challenges.
- Data Driven Decision making : expertise in utilizing data to measure customer health and satisfaction.
Communication & Teamwork:
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work in a dynamic, team-oriented environment while tackling complex challenges.
Global Support & Flexibility:
- Flexibility to work across time zones to support global customers, in America, EMEA and APJ.
- Ability to manage multiple accounts and prioritize tasks effectively.
If you are passionate about helping customers succeed, driving value through scalable solutions, and thriving in a global environment, we’d love to hear from you!
About Aqua:
Aqua Security is the pioneer in cloud native security. Founded in 2015, Aqua Security is a global late-stage scale-up and the largest pure play cloud native vendor. Aqua helps enterprises see and stop threats across every phase of the software development lifecycle, from dev to cloud and back.
Why we’re unique:
· Total of $265M in VC funding, with a valuation of $1B+ and TAM of $25-30B
· More than 500 enterprise customers around the globe, across 40 countries including 40% of the Fortune 100
· Strategic partnerships with the major cloud native platform providers and public cloud providers (AWS, Microsoft, Google, IBM)
· The most loved cloud native open-source tools with the world’s largest open-source community tool for vulnerability scanning, Trivy
· The world’s leading dedicated cloud native threat research team, Aqua Nautilus.
If you’re ready for an exciting opportunity to dive into the hottest cybersecurity category, now is the perfect time to join Aqua! While we are a global organization of 500+ employees, every Aquarian can still make a difference and make a big impact. Aqua also offers great company culture, amazing colleagues, international travel, and lots more!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
