Job Description
Core Responsibilities
Trusted Advisor & Relationship Management
Renewals & Retention
Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance.
Manage renewal forecasting, pipeline accuracy, and reporting using CRM platforms (Salesforce, Gainsight).
Customer Success & Adoption
Growth & Expansion
Customer Advocacy & Feedback
Qualifications
Experience:
7–12 years in Renewals, Account Management, or Customer Success, with at least 5 years managing enterprise-level customers.
Proven track record of handling large, complex portfolios in a covered CSM model.
Strong background in B2B SaaS/software product or services environments.
Education & Certifications:
Bachelor’s degree required; MBA preferred.
CSM-related certifications (Gainsight, Success Coaching, Pragmatic Institute, etc.) are an advantage.
Technical & Business Skills:
Proficiency in Salesforce, Gainsight, and CRM/Success platforms.
Familiarity with CPQ, NetSuite, SalesLoft, and contract lifecycle management tools.
Strong negotiation skills and expertise in reviewing/analyzing software contracts.
Strong analytical mindset with the ability to interpret data and drive insights.
Soft Skills & Work Culture:
Excellent communication (written and verbal), presentation, and executive engagement skills.
Customer-first mindset with proven ability to resolve conflicts and build trusted relationships.
Thrives in fast-paced, global environments with minimal supervision.
Ability to collaborate cross-functionally with Sales, Legal, Finance, and Product teams.
Additional Information
Work Hours:
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
