Why This Job is Featured on The SaaS Jobs
This Associate Customer Success Solutions Consultant II role sits at the intersection of customer success and product implementation—an increasingly important lane in SaaS as platforms become more configurable and data-integrated. With Gainsight positioned as a specialist CustomerOS vendor, the work reflects a mature SaaS environment where outcomes depend on orchestrating onboarding, adoption, and expansion through repeatable workflows rather than one-off support.
From a SaaS career standpoint, the role builds durable skills in translating business requirements into platform configuration, integrations, and enablement. Exposure to APIs, SQL, web technologies, and troubleshooting across email/DNS and monitoring tools mirrors the real operational surface area of modern SaaS deployments. The cross-functional nature—partnering with Customer Success, Product, and client stakeholders—also develops the stakeholder management and technical advisory muscle that transfers well to solutions consulting, implementation leadership, or technical CSM paths.
This position will suit professionals who enjoy structured problem-solving with customers and prefer hands-on configuration over purely strategic account management. It’s a strong fit for someone early-to-mid career who wants to deepen technical breadth while staying close to customer outcomes, particularly in B2B SaaS environments with complex, multi-region accounts.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Associate Customer Success Solutions Consultant to join our Professional Services team reporting to the Associate Manager. This role is a hybrid role based out of our Hyderabad location.
In this role, you’ll play a key role in helping Gainsight customers successfully onboard, integrate, and get long-term value from the platform by understanding their requirements, configuring solutions, and enabling them with training and best practices. This is a great opportunity for someone who thrives in a collaborative, customer-focused environment and enjoys working cross-functionally with teams like Customer Success, Product, and client stakeholders. The ideal candidate brings strong skills in solution configuration, customer communication, and proactive problem-solving.
What You'll Do:
Responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy.
Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes.
Understand the customer pain points and provide solutions that help them achieve their business outcomes.
Proactively identify opportunities to improve customer satisfaction and engagement.
Quickly establish rapport and positive relationship with client & stakeholders and manage expectations throughout the adoption phase of customers.
Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers.
Guiding customers in providing best technical solutions and driving adoption of workflows deployed.
Follow internal processes to improve customer health, increase retention, and mitigate risk.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
Ideally, 2-4 years of experience in customer-facing roles with a technical background.
Experience in working with complex, multi-divisional, multi-geographical customers.
Very comfortable with concepts HTML, CSS, SQL, Javascript, Terminal/CLI, API, data integrations, and web technologies (Detailed Below).
Prior experience in a B2B or SaaS environment.
Impressive executive presence and communication abilities.
Stay up-to-date on product changes and developments.
Must-Have Technical Skills:
Front-End Development:
JavaScript (jQuery/Vanilla), HTML, CSS for responsive web development.
Debugging with browser tools like Chrome DevTools.
Experience with the implementation of JS and CSS libraries.
Backend Scripting:
Database Management:
Server & Log Analysis:
API & Webhook Management:
Email Troubleshooting:
DNS Troubleshooting:
Nice to Have Technical Skills :
Version Control:
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while beingHuman-First. Learn morehere.
Our Growth Opportunities:From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos:No explanation needed. Just watch themhere!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
