Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
About the Role
We are seeking a passionate and strategic AI Transformation Lead (Partners & Alliances) to drive adoption and evangelization ofGenesys AI across our Value-Added Resellers (VARs) and Global System Integrators (GSIs). This role is at the intersection ofsales, partner account management, and solution consulting, designed for someone who can communicate vision, articulate value, and enable partners to deliver cutting-edge AI-driven customer experience solutions.
The AI Specialist will be responsible forpositioning Genesys AI in the partner ecosystem, ensuring VARs and GSIs understand, adopt, and promote our AI capabilities as a core differentiator.
Key Responsibilities
Qualifications & Skills
Experience in partner enablement, solution consulting, pre-sales, or sales engineering in enterprise SaaS, AI, or cloud CX.
Strong understanding of AI/ML concepts, conversational AI, and customer experience technology.
Proven ability to influence and evangelize complex solutions to both technical and business audiences.
Skilled in executive-level presentations, storytelling, and value-based selling.
Experience collaborating with GSIs, VARs, or large partner ecosystems.
Ability to balance strategic thinking and hands-on execution.
What We’re Looking For
Avisionary storyteller who can inspire partners with the Genesys AI strategy.
Apragmatic consultant who can connect technology capabilities with customer needs.
Arelationship builder who thrives in partner-driven ecosystems.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
