Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
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Job Title: Enterprise Platform Engineer
Department & Team: IT Infrastructure
Reports to: Richard Garner, Senior IT Manager - Infrastructure Operations
This role requires availability to work in alignment with U.S. Eastern Time Zone (09:30 - 18:30 EST)
We are seeking an Enterprise Platform Engineer to manage, maintain, and optimize enterprise applications and infrastructure platforms. This role will serve as a Level 3 escalation point for our Managed Service Provider while leading system enhancements, project delivery initiatives, and operational improvements. The engineer will play a critical role in ensuring database integrity, application availability, and seamless connectivity across enterprise systems.
Key Responsibilities:
Database Administration
- Lead SQL Server performance tuning, disaster recovery planning, backup strategies, and security hardening.
- Provide advanced troubleshooting and high-availability support to maintain database reliability.
Web Services Administration
- Configure, secure, and optimize IIS and Apache web servers to ensure stability, scalability, and compliance.
- Automate deployment and configuration tasks for consistent service delivery.
Automation & Integration
- Develop and maintain PowerShell/Python scripts and leverage Power Automate for process automation.
- Integrate enterprise platforms with tools such as SharePoint, Globalscape, and Mimecast to streamline workflows.
Governance & Optimization
- Monitor usage and licensing of enterprise platforms, advising on cost optimization and capacity planning.
- Drive continuous improvement initiatives to enhance operational efficiency and service delivery.
Collaboration & Leadership
- Act as a Level 3 escalation point for incident and problem resolution.
- Mentor junior engineers and ensure effective knowledge sharing within the team.
- Partner with cross-functional teams to align technology solutions with business needs.
Minimum Requirements:
- Bachelor’s degree in computer science, Information Technology, or related field; equivalent work experience considered.
- 3+ years of experience in enterprise infrastructure operations, including 3+ years in SQL Server and IIS/Apache administration.
- Strong skills in PowerShell or equivalent scripting for system automation.
- Solid understanding of enterprise tools, integrations, and platform lifecycle management.
- Excellent problem-solving, documentation, and communication skills.
- ITIL Foundation certification or strong familiarity with ITIL practices and ServiceNow workflows.
- Ability to thrive in Agile and DevOps environments.
Preferred Qualifications:
- SQL Server certifications (MCSE, MCSA) or equivalent.
- Cloud certifications (Azure Administrator, AWS SysOps) a plus.
- Familiarity with containerization (Docker/Kubernetes) and CI/CD pipelines.
- Experience with enterprise monitoring tools (Splunk, SolarWinds, etc.).
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
