Engineering Manager – Incident Analysis
PagerDuty is seeking an Engineering Manager to lead one of our customer-focused and high-performing teams within our Incident Management group!
As an Engineering Manager you will be responsible for managing a team of software engineers who build and evolve the analytics and insights capabilities of PagerDuty’s incident management product. You’ll partner closely with Product Management and Design to deliver data-driven experiences that help customers understand incident patterns, improve response, and drive operational excellence. This is an exciting opportunity to lead a strong team that transforms raw incident data into actionable insights. The ideal candidate will have a strong engineering and management background, with experience in analytics platforms or data-intensive applications.
This role is expected to come into the Atlanta office 1 day month as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities:
- Partner closely with Product Management and senior engineers to create a vision and roadmap for incident analysis capabilities.
- Work with Engineering, Product, and UX stakeholders to deliver intuitive, actionable incident analysis/retrospective features.
- Champion clarity and usability in the incident analysis experience by working hand-in-hand with UX to translate complex data into simple, valuable workflows.
- Interact with internal engineering teams to resolve dependencies and integrate analytics across the PagerDuty platform.
- Make pragmatic trade-off decisions on resourcing and priority.
- Collaborate with other engineering leaders at PagerDuty on cross-team initiatives, both cultural and technical.
- Measure impact by partnering with Product and Design on defining success metrics for analytics features and ensuring engineering delivery drives those outcomes.
- Support your team’s on-call rotation or incident command rotation, being available for escalations and production issues as they arise.
- Learn PagerDuty’s culture and values and be a strong proponent for them.
Basic Qualifications
- 8+ years of overall experience in Engineering
- 2+ years of Engineering Management in a SaaS organization
- Proven experience building user-facing web applications or data-driven platforms
Preferred Qualifications
- Experience working with large-scale data systems, analytics platforms, or data pipelines, with knowledge of common pitfalls in under/over-engineering
- Strong sense of urgency toward action, a customer-first philosophy, and ability to think and act strategically in close partnership with Product to shape the incident analysis roadmap
- Ability to balance planning with execution
- Demonstrated ability to hire and develop engineers at varying levels of experience to help them reach their full potential
- Excellent communication skills across all levels of the organization, with an emphasis on providing context and empowering teams rather than prescribing solutions
- Deep understanding of Agile principles and effective application
- Technical depth to engage in design/code discussions when needed
- Clear perspective on what “good engineering” looks like, and when to empower teams versus step in on critical decisions
The base salary range for this position is 150,000 - 252,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
