Lead, Technical Account Management - Content Partnerships

Spotify • Full-time • New York, NY • 1m ago

We are seeking a dynamic and strategic leader to serve as the Lead of Technical Account Management team, overseeing a team of six Technical Account Managers within our Content Partnerships organization. This role requires strong judgement and quick decision making and is responsible for guiding the team that delivers concierge-level service and technical expertise to Spotify’s most important publishing partners on the Megaphone platform.

The Lead will set direction for enterprise partner engagement, ensure operational excellence, and act as the senior point of escalation for critical issues. They will work cross-functionally with Product, Customer Support and Product Marketing to align publisher needs with Spotify’s broader goals, while cultivating a high-performing team culture focused on client satisfaction and long-term growth.

What You'll Do

Establish team priorities and processes to deliver consistent, high-quality support to enterprise publishers, proactively finding ways to increase publishers’ value to Spotify
Serve as the senior point of contact for strategic client escalations and executive-level partner discussions
Drive alignment across BD, Product, and Marketing to ensure publisher needs are represented in product development and business strategies
Manage, coach, and develop a team of multiple Technical Account Managers, providing mentorship, career growth, and performance management
Build scalable frameworks and best practices for enterprise technical management, balancing bespoke service (1:1 partnership) with operational efficiency (1:many partnership) and with a future AI lens
Monitor partner performance, analyze trends, and ensure the team delivers actionable insights that drive value and growth
Represent Spotify and Megaphone with industry leaders, advocating for innovation in podcast publishing and monetization

Who You Are

A proven leader with 8+ years of experience in enterprise account management, technical partnerships, or customer success within digital publishing, SaaS, or digital advertising
Experienced in directly managing and scaling technical account management or customer success teams
Adept at balancing technical problem-solving with strategic business outcomes and sound judgement
Strong communicator who can effectively engage with executive-level stakeholders
Analytical and data-driven, with the ability to translate insights into strategic guidance

Where You'll Be

This role is based in New York.
We offer you the flexibility to work where you work best! There will be in person meetings, while also allowing for flexibility to work from home. We ask that you come in at least 2 times per week.

The United States base range for this position is $100,766 to $143,952 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.