Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
We are looking for a highly motivated Manager, Accounting with a strong growth mindset, detail
oriented professional to lead our day-to-day accounting and financial operations. This is a high-
impact role focused on strengthening our month-end close, improving processes, and partnering
across teams to ensure accuracy, efficiency, and compliance. This is a great opportunity for
someone who thrives in a fast-paced environment, enjoys solving complex problems, and wants
to build meaningful partnerships across Finance.
Core responsibilities
● Lead and oversee the general ledger function, ensuring accuracy and
completeness of transactions, including accruals, amortization of prepaid
expenses, fixed asset and lease accounting, bank reconciliations, and other
month/quarter-end activities
● Drive the month-end close and balance sheet reconciliation process with strong
focus on SOX compliance; continuously enhance controls through automation,
ERP improvements, and AI-driven solutions
● Own and improve ERP and accounting processes to ensure scalability,
adaptability, and efficiency in a fast-growing global environment
● Manage and mentor a team of ~10 members (including 3–4 direct reports),
fostering a culture of accountability, ownership, and continuous improvement.
Strategic & cross-functional contributions
● Partner with Finance leadership on strategic initiatives, including reorganizations,
acquisitions, and due diligence activities
● Perform and review flux analysis of the consolidated P&L and balance sheet;
provide actionable insights to optimize costs and improve business efficiency
● Translate complex data points into meaningful outputs and metrics for decision-
making
Stakeholder management
● Serve as the primary liaison with auditors (international subsidiaries) and key
internal/external stakeholders to ensure smooth audit execution with zero
escalations.
● Collaborate across teams to align accounting processes with business
operations, ensuring accuracy and compliance.
Tools & systems
● Hands-on experience with NetSuite leading ERP systems (NetSuite, or
equivalent)
Familiarity with BlackLine, FloQast, or similar reconciliation tools is a strong plus
Qualifications
- Chartered Accountant (CA) or Certified Public Accountant (CPA) with 8–10 years of experience in corporate accounting, preferably with technology companies
- Expertise in US GAAP, Ind AS, SOX compliance
- Strong expertise in general ledger accounting, financial close processes, and technical accounting matters
- Demonstrated problem-solving ability, with a track record of improving productivity, driving efficiencies, and leading by example
- A roll-up-your-sleeves mindset — you're energized by both strategic planning and hands-on execution.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
