Sr Professional Services Consultant

Genesys • Full-time • Riyadh (Flexible), Saudi Arabia • 1w ago

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is hiring a Professional Services consultant with a passion for working with leading-edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team.

Your main responsibilities include implementing the cloud solution based on the Customer requirements. Get in touch and accelerate your career today! 

Responsibilities:

· In your role as Professional Services Consultant, you will participate in all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development, and Testing.

· The position requires a good level of teamwork and the ability to relate well with Customers and Partners. 

· International travel up to 25%.

Minimum Requirements:

· The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment.

· 6+ Years of consulting experience is preferred

· Advanced understanding of Contact Center environments

· Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language and in Arabic

· Ability to advise customers on best practices and market trends

· Being able to act as a mentor and guide teams during the implementation.

· Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.

· (REST) API knowledge

· Practical development skills

· Experience with Contact Center technologies and integrations

· Experience with the Genesys Engage platform and solutions

· Experience with Omnichannel Contact Center systems (voice & digital)

· Experience with data storage and analytics systems

· Fluent in English and Arabic

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.