About the Role:
Wrike is seeking a proactive IT Team Lead to join our IT department at Wrike. You will play a crucial role in building and managing a team and collaborating with HR, Workplace, Engineering and Devops teams. In this role you will be able to influence decisions, mentor, and upskill your team, enable Wrikers with a reliable and effective infrastructure and Cloud-based solutions. If you would like to lead a team of system and support engineers and provide them with technical guidance and mentorship but also help our colleagues support the optimization and automation of our everyday tasks, we'd love to speak with you!
Team Dynamics:
We have 5 people in the team, located in the US, Cyprus, France and Czech Republic. The whole IT department consists of 18 engineers. We are responsible for end-user support as well as maintaining our SaaS and cloud infrastructure in a desired reliability and security targets.
Your Impact:
- Managing the IT team which is responsible for Core SaaS stack (Okta, Google Workspace), Networks in both Clouds and on-prem environments
- Managing Mobile Device Management platforms, including Jamf and MEM for Windows devices, to ensure proper enrollment, compliance with security policies, and adherence to procedures.
- Modernizing onboarding and offboarding processes, including automating provisioning and deprovisioning across internal systems.
- Liaising with other teams leaders on strategy, projects, and day-to-day management of the IT Department
- Providing technical guidance and mentorship to team members
- Helping our teams to optimize and automate "every-day" tasks
- Guiding the team to successfully meet their objectives
Key technology and tools include:
- Infrastructure: Proxmox hypervisors, Google Cloud and Cisco stack
- IAC and CI/CD: Google Cloud Functions, Gitlab CI, AWX and Ansible
- Identity management: Okta, Google Workspace and Geo-redistributed MS AD
- Productivity tools: Google Workspace, Slack, Zoom and Microsoft stack
- Device management: Jamf, Intune and Google Workspace Endpoint Management
- Observability: Zabbix, Graylog, Rapid7 and PagerDuty
Your Qualifications:
- Proven track record in a managerial role within a related field
- Knowledge of MDMs, Okta, Google Workspace and Microsoft stack
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users
- Ability to work effectively in a team environment, demonstrating collaboration and a willingness to assist colleagues.
- Hands on experience with server and network hardware and infrastructure
Standout Qualities:
- Understanding of information security principles and the ability to apply them
- Sufficient scripting skills in Python/Bash/PowerShell or other scripting languages
- Experience with working on enterprise-grade infrastructure and SaaS solutions
- Enthusiasm and ownership of operations and project-related work
Why Join Wrike?
- Health insurance for you and your family
- SIM card with unlimited internet access for employees (provided during your employment)
- 25 paid vacation days
- 5 uncertified sick days per year
- 10 fully-paid continuous working days of sick leave per year
- School allowance of up to €600 per month (for children at school age)
- Up to 18 weeks of fully-paid maternity leave
- 2 weeks of fully paid paternity leave. 2 additional weeks which are provided by Wrike of fully paid paternity leave will be available for employees after 6 months of continuous service
Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter.
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