Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Partner Marketing Manager - Tokyo
As a Partner Marketing Manager, you will be responsible for developing and implementing the partner marketing strategy across the Japan region that will increase partner engagement and enablement, demand generation through partners, and expansion of Genesys’ partner ecosystem and execute partner marketing activities based on plan. In collaboration with internal stakeholders (Partner sales and alliance team, demand gen marketing, solution consulting team etc.), you will support partners broadly and effectively and lead their CX business to success.
What this role is:
In this role, the primary responsibilities will include (but are not limited to):
Develop and execute partner marketing strategies to grow Genesys’ partner ecosystem and business by accelerating GTM with GSI and key partners in Japan
Planning and implementation of joint marketing activities to accelerate sales activities of partner companies, and follow-up after completion of activities
Manage the partner community to expand and revitalize the Genesys ecosystem
Develop MDF and other partner programs in Japan in collaboration with the global partner marketing team
Support content creation and digital marketing activities in collaboration with partners
Management of sponsorship operations for key Genesys events
Planning and execution of partner enablement activities
Setting KPI, reporting and optimization of partner marketing activities
Budget Management
Collaborate with and support overall Japan marketing activities/events, when needed
What you’ll need to excel in this role:
5+ years of B2B partner marketing and field marketing experience designing, creating, and delivering strategic partner marketing initiatives in the technology space
Basic knowledge of partner structure in the Japanese IT industry
Leadership skills and experience in working with diverse stakeholders and leading cross-functional projectsAbility to effectively manage time, prioritize tasks, and work independently
Ability to swiftly learn product solutions and general industry knowledge
Resourceful and adaptable to a changing environment.
Also required are abilities to:
Knowledge of digital marketing and experience with marketing tools – Salesforce, Zoom, ON24, Taxi etc.
Strong presentation, writing and communication skills
Languages: Native/Fluent in Japanese and Business level English
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Japan.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
