The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.
You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.
As a Customer Success Manager, you will:
- Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions across Middle East, CIS & CEE regions.
- Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
- Provide expertise to help customers derive valuable insights from our highly technical product
- Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
- Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
- Champion the needs of the market and serve as internal advocate for customers
- Effectively prioritize in order to deliver on key business objectives across your portfolio
You'll be a great addition to the team if you have:
- Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech
- Experience with account and territory planning
- Strong organizational, time management and prioritization skills
- Proven ability to learn and explain a technical product or concept
- Curiosity and motivation to learn our product so that you can effectively position the solution and its value
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company
At a minimum, you need to have:
- Previous experience in a customer success/technical account management/relationship type role while managing customers
- Fluency in English is essential, Russian or Arabic fluency would be a great advantage!
- Experience working on Enterprise accounts
- Technical aptitude (experience in analytics before, or SQL)
- Willingness & desire to travel to Abu Dhabi (x1 p/mth) & Saudi Arabia (x1-2 p/Quarter)