About the Role:
Glean is seeking a highly skilled Senior IT Engineer to lead and scale our IT infrastructure and endpoint management operations. This role will serve as the senior escalation point for complex IT issues across infrastructure, identity, and device management driving operational excellence, automation, and security across a cloud-native environment.
The ideal candidate will have deep hands-on expertise across enterprise IT systems, strong automation and scripting skills, and experience managing identity and access platforms like Okta, Google Workspace, and MDM solutions such as Kandji or Intune.
You will:
- Act as the senior escalation point for complex IT issues across infrastructure, identity, and endpoint management.
- Administer and maintain Okta, Google Workspace, and Kandji platforms ensuring security, compliance, and uptime.
- Lead Proof of Concept (POC) projects for evaluating new IT and security solutions to enhance efficiency and scalability.
- Monitor system performance, conduct preventive maintenance, and ensure timely patch management.
- Perform root cause analysis for major incidents and implement long-term corrective actions.
- Automate repetitive tasks using PowerShell, Python, or Bash to improve operational productivity.
- Collaborate cross-functionally with Security, HR, and Finance for onboarding, offboarding, and lifecycle automation.
- Enforce ITIL processes for Incident, Problem, Change, and Asset Management.
- Maintain comprehensive documentation, SOPs, and process workflows to ensure operational consistency.
- Participate in policy implementation, internal audits, and compliance initiatives (ISO 27001, SOC 2).
- Partner with vendors and internal stakeholders for system upgrades, renewals, and integrations.
- Identify and drive process improvements to strengthen IT operations and service delivery.
- Mentor L1/L2 engineers, fostering knowledge growth and skill development across the IT team.
- Track and report key operational metrics and improvement outcomes to management.
About you:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- 6+ years of experience in IT infrastructure, endpoint management, and identity administration in a cloud-native enterprise environment.
- Strong expertise across Windows, macOS, and Linux operating systems.
- Deep knowledge of Active Directory, DNS, DHCP, TCP/IP, VPN, and firewall fundamentals.
- Proficiency in Okta administration SSO, MFA, lifecycle automation, and application integrations.
- Experienced in Google Workspace administration access management, policies, and configurations.
- Hands-on experience with MDM solutions (Kandji, Intune, or Jamf) for endpoint management, patch compliance, and automation.
- Proficiency in PowerShell, Python, or Bash scripting for automation, reporting, and workflow integration.
- Familiarity with virtualization and cloud platforms (VMware, Hyper-V, AWS, Azure, or GCP).
- Strong understanding of ITIL processes and ITSM tools (Jira Service Management, ServiceNow, or Freshservice).
- Experienced in supporting ISO 27001, SOC 2, and internal IT audits.
- Excellent analytical, troubleshooting, and problem-solving skills with a passion for operational excellence.
- Thrive in a collaborative, customer-focused, and cross-functional environment.
- Exhibit a proactive and ownership-driven mindset, balancing both strategic initiatives and hands-on problem solving.
- Demonstrate strong leadership and mentoring abilities to guide junior engineers and promote continuous improvement.
- Communicate effectively with both technical and non-technical stakeholders.
- Familiarity with cloud-native IT and security practices in GCP/AWS/Azure is a plus.
- Certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator, Okta Professional, or ITIL Foundation are an advantage.
Location:
- This role is hybrid (3 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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