We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for an independently contracted full-time Front-End Developer to join our services team collaborating closely with the Manager, Solutions Engineering.This is a hybrid role based out of our Poland, location, and employment will be managed through Remote, our Employer of Record.
In this role, you’ll play a key role in accelerating high-impact implementations within Gainsight Professional Services’ Emerging Products team by building high-quality front-end solutions that enhance customer experiences and improve delivery velocity. This is a great opportunity for someone who thrives in a fast-paced, cross-functional environment and enjoys working with teams like Solutions Engineering, Development, Implementation Management, and Product. The ideal candidate brings strong skills in JavaScript, HTML/CSS, front-end architecture, and SaaS integrations.
What You'll Do:
Develop and maintain front-end components for Skilljar and Community custom themes, including layouts, navigation, and reusable UI patterns.
Own the visual design and front-end implementation of customer learning sites. Combine design sensibility with technical skill to create responsive, brand-aligned interfaces from concept to delivery.
Implement, test, and deploy code following Gainsight’s GitHub workflow, ensuring accessibility, performance, and security standards.
Collaborate cross-functionally with project managers, solutions engineers, and designers to deliver customer-specific UI requirements.
Support live customer environments by handling pull requests, performing QA, and resolving issues within SLA, including coverage during EMEA daytime hours.
Integrate front-end logic with APIs, webhooks, and data systems (Salesforce, CRM, SSO) to support end-to-end functionality.
Contribute to a shared component library that drives reuse and lowers delivery cost across Professional Services engagements.
Continuously improve delivery processes, identify repeatable patterns, and document technical learnings to enable future automation and scalability.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
2 - 4 years of hands-on experience in Professional Services, Enterprise product implementation, or a related field; SaaS experience is highly preferred.
2 - 4 years of practical experience with JavaScript, HTML, and CSS.
Proficiency in at least one programming language (e.g., Node.js, Python, Java, C#) with a strong understanding of Object-Oriented Programming (OOP) principles is a must.
Solid technical skills and aptitude - CRM, databases, data integration processes, Salesforce and various SaaS platforms are considered relevant.
Solid understanding of Web services, APIs and Webhooks
In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies
Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
BA/BS degree or equivalent
Nice-to-have skills or experience:
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is PLN 10,000-15,000 monthly. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including premium private medical care with priority appointments, Multisport Cards to support your physical well-being, and flexible remote work options. Partners can be included in both health and wellness programs. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while beingHuman-First. Learn morehere.
Our Growth Opportunities:From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos:No explanation needed. Just watch themhere!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
