About ROLLER
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.
But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.
We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!
About the Role
We're looking for a Head of Product to lead a portfolio of products and the squads that deliver them, acting as a product leader and GM for your tribe. You'll be accountable not only for product vision and execution, but also for delivering commercial, customer, and operational success.
This means owning both the financial outcomes and customer success metrics for your portfolio, collaborating across the business to ensure our products launch, scale, and deliver value in the market. You'll combine strategic direction with hands-on leadership, ensuring the team moves fast, executes well, and invests wisely.
You'll work closely with Engineering, Design, Go-to-Market, and Customer teams, balancing market insights, customer needs, and commercial objectives. Your leadership will shape ROLLER's competitive advantage, and your influence will extend across the full product lifecycle, from defining vision to ensuring adoption and measurable ROI.
What You'll Do
GM-Level Leadership:
- Drive your tribe of squads to achieve both financial targets (revenue, margin, ROI) and success goals (adoption, NPS, retention).
- Make strategic investment decisions within your portfolio to deliver the highest possible return for the company and customers.
- Shape product positioning and value propositions with Marketing, ensuring alignment on pricing, packaging, and GTM strategy.
- Drive a collaborative and effective go-to-market motion, from defining the problem to enabling internal teams, launching, and scaling in-market.
- Engage early with design partners, manage beta programs, and use insights to inform launch strategy and prioritisation.
- Directly manage PMs and provide dotted-line leadership for UX, Tech Leads, LXD, Data Analysts, SRE, and PMM, ensuring the entire cross-functional group is aligned and high-performing.
Vision & Strategy:
- Define a multi-year vision for your portfolio, aligned to company goals and market opportunity.
- Translate strategy into an actionable roadmap with clear success metrics and post-launch reviews.
- Balance innovation, technical debt, and operational efficiency across the portfolio.
Stakeholder Collaboration:
- Act as the primary point of allignment for your portfolio, working closely with Engineering, Design, Marketing, Sales, Finance, and external partners.
- Maintain a tight feedback loop between customers, GTM Teams, and Product squads.
- Ensure strategy is well understood, market insights are captured, and decisions are data-informed.
Execution & Delivery:
- Partner with Engineering and Design to deliver accessible, performant, secure, and scalable products.
- Champion experimentation and data-led decision making to de-risk investments and optimise performance.
- Maintain pace and urgency without sacrificing quality or customer experience.
Customer & Market Insight:
- Be the voice of the customer for your portfolio, grounded in quantitative and qualitative research.
- Monitor industry trends, competitors, and emerging technologies to anticipate shifts and opportunities.
- Leverage insights to evolve product-market fit and maintain competitive advantage.
About You
- Proven success as a Head of Product or GM in a high-growth SaaS environment.
- Experience owning both commercial outcomes and customer success across a multi-product portfolio.
- Strong technical fluency and credibility with Engineering and Design teams.
- Sharp commercial acumen, including ROI modelling, pricing/packaging strategy, and go-to-market execution.
- Exceptional stakeholder management skills, both internally and externally.
- A bias for action, comfort with ambiguity, and the ability to lead teams through change at speed.
Perks!
🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
🏝️ 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
💙 Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!
What You Can Expect
- Initial call with our Talent Acquisition Manager
You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have. - Interview with the Chief Product & Tech Officer (CPTO)
You'll get to meet with the CPTO to learn more about the role & ROLLER whilst also talking through your experience in more detail. - Collaboration Session
You'll be invited to our office to present to the team and highlight your approach to product management, how you think about solving customer problems, working with cross-functional teams, and driving outcomes. It's a great chance for you to share your style, what motivates you and the impact you can make! - Loop Interviews
This is a chance to meet the team you'll be working closely with. You can hear all about what they're working on, ask questions, and also share a bit about your experience and how you like to work. - Offer
If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!
