Why This Job is Featured on The SaaS Jobs
Sales Development remains one of the most reliable entry points into SaaS revenue teams, and this listing is a clear example of how modern SaaS pipeline is created: targeted account research, persona-based outreach, and coordinated campaigns tied to a defined territory. The emphasis on multi-channel prospecting (phone, email, social) reflects how SaaS companies systematically generate demand rather than relying on inbound alone.
From a SaaS career perspective, the role builds durable commercial fundamentals that translate across products and segments—messaging discipline, qualification rigor, and consistent pipeline hygiene. Exposure to common SaaS tooling (CRM, data providers, sequencing, and social selling platforms) also develops operational fluency that becomes increasingly valuable when moving into closing roles, account management, revenue operations, or enablement.
This position suits someone who prefers structured daily execution, enjoys iterating on talk tracks and outreach sequences, and wants close alignment with Account Executives to see how early-stage conversations become revenue. It will particularly fit professionals who are motivated by measurable output, comfortable with high-volume activity, and interested in learning established qualification frameworks as part of a long-term path in SaaS sales.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also support the creation of net new prospecting lists for target accounts and key decision makers. You’ll connect with prospects using all communication channels (phone, email and social media). In addition, you’ll bring your confidence, commitment and love of winning to hone your craft and launch yourself into a successful sales career!
This position reports to our Sales Development Manager and is based in our Austin, Texas office.
Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine outbound prospecting and industry research to create qualified sales opportunities for your Account Executives. Dialpad’s Sales Development Representative team nurtures relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works together with Account Executives and has the opportunity for close mentorship and professional development.
What you’ll do
- Prospect ideal target personas by making 50+ outbound calls per day, with additional touch-points via email.
- Consistently meet or exceed quota of sales qualified opportunities for Dialpad’s Account Executive team.
- Embrace a growth mindset by prioritizing sales enablement activities.
- Enthusiasm to learn and implement various sales methodologies such as SPICED and BANT.
- Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator and Dialpad.
- Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities.
Skills you’ll bring
- 1+ year of experience in a Sales Development or similar customer-facing role.
- Efficient, organized and detail-oriented.
- Highly motivated and committed to achieving success, both individually and within a team.
- Excellent verbal and written communication skills and confidence.
- Demonstrated sense of curiosity, motivation and resourcefulness.
- Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority.
