Why This Job is Featured on The SaaS Jobs
This Lead Software Engineer role sits in the core of a mature SaaS platform: Genesys Cloud, positioned as an AI-enabled “experience orchestration” product. In practical terms, that places the work close to the kinds of always-on customer-facing workloads that define enterprise SaaS—high availability services, API-driven integrations, and reliability constraints that show up at real scale.
For a long-term SaaS engineering path, the remit signals depth in operating and evolving distributed systems rather than greenfield feature delivery alone. Ownership of service maintenance within a DevOps SDLC, plus responsibility for unit and integration testing across multiple microservices, maps directly to how subscription software is sustained: incremental change, observability-informed iteration, and disciplined release practices. The emphasis on code review, standards, and forecasting delivery also reflects the coordination patterns common in multi-team SaaS organizations.
This role is best suited to an experienced engineer who prefers broad technical stewardship—guiding design choices, raising engineering quality, and unblocking complex issues across services. It fits someone comfortable working across Java and Python stacks on AWS, and who enjoys shaping practices as much as writing code, including leading remote collaborators while keeping operational outcomes in view.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Requisition JR108567
Genesys Cloud Services, Inc. seeks Lead Software Engineer in Menlo Park, CA. ** Telecommuting allowed for this position.**
Job Description: Participate in code reviews across multiple services in an effort to provide constructive feedback to help team members. Collaborate and consult with key technical experts, senior technology team, and other service teams for resolving complex technical issues and achieving goals. Lead remote team members in designing, developing, and testing features and functionality that include high scalability, availability, and reliability. Maintain unit and integration tests across multiple microservices. Take ownership of service maintenance, configuration and development consistent with a DevOps SDLC. Apply detailed estimations based on a deep understanding of the team’s skillset. Champion developing standards and companywide best practices. Leverage team velocity and experience forecasting team delivery. Monitor industry standards for improving existing services, either with code changes and/or architecture changes. Lead daily standups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues. Telecommuting allowed for this position.
Minimum Qualifications: The position requires a Bachelor’s degree in Computer Science, Information Technology or related field plus six (6) years of experience in a computer-related occupation.
The position requires at least six (6) years of experience in Java and the Java technology ecosystem. The position also requires at least two (2) years of experience in all of the following: Backend application development using Python, Java, REST API and NoSQL solutions; Python and Java; AWS cloud platform; Scalability and availability in distributed systems; configuration and orchestration using Ansible; Cloud based server less frameworks including Terraform, AWS Cloud Formation; and Continuous integrations tools including Jenkins. Telecommuting allowed for this position.
Salary range: $213,512.00 - $223,512.00
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$106,900.00 - $198,500.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
