Why This Job is Featured on The SaaS Jobs
This Software Engineer Intern role sits squarely in the modern SaaS stack: cloud-delivered customer experience software built on web architecture, microservices, and RESTful services. For SaaS engineers, that combination matters because product delivery is tightly coupled to reliability, scalability, and safe iteration in production-like environments—especially when features touch customer-facing digital channels.
From a career development standpoint, the listing signals practical exposure to the mechanics that underpin mature SaaS engineering: deploying code into distributed systems, pairing delivery with unit/integration/post-deployment tests, and collaborating across development and QA. Work framed as proof-of-concept feature development is also a common pathway to learning how SaaS teams validate ideas early, turn prototypes into maintainable components, and build habits around automation and operational readiness.
This position is best suited to an early-career engineer who wants hands-on experience with production-minded engineering rather than purely academic projects. It should appeal to candidates who are comfortable being outcome-driven, communicating clearly with adjacent functions, and building foundational skills in JavaScript while gaining visibility into AWS-era tooling and service-oriented design patterns.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Intern Software Engineer will help design and implement proof of concept for new features in a cloud-based web architecture as part of a development team. The Intern Software Engineer is expected to be results/outcome-driven and self-motivated, and they should have experience with JavaScript and software engineering principles.
Please note this Intern position will be a 4-6 month fixed term contract.
Responsibilities / Job Duties:
Write and deploy quality code in a cloud-based micro service architecture
Understand the need for automation testing
Communicate and collaborate with QA and Development on tasks
Adhere to Genesys Code of Business Conduct and Ethics
Major Responsibilities/Activities:
Write and deploy quality code in a cloud-based micro service architecture
Write unit, integration and post deployment tests
Communicate and collaborate openly and honestly
Adhere to Genesys Code of Business Conduct and Ethics
Required Qualifications:
Demonstrable understanding of scalability and availability in distributed systems
Knowledge with REST API back-end services
Effective verbal and written communicator
Good collaboration and listening skills
The ideal candidate would also have Knowledge with:
Amazon Web Services (Dynamo, S3, SQS, SNS, etc.)
Java
Typescript
Git
Networking: TCP/IP, subnets, network ACLs, DNS, load balancing
Experience with digital channels, e.g., SMS, Facebook, Twitter, Line, WhatsApp etc
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
