Why This Job is Featured on The SaaS Jobs
This Technical Account Manager role sits at a mature, enterprise SaaS vendor operating in the cybersecurity category, where the product is deeply embedded in customers’ operational and security workflows. In that context, the TAM function becomes a high-leverage interface between platform capabilities and real-world adoption, especially when customers span multiple operating systems, network environments, and security tooling. The remit signals meaningful exposure to how subscription software performs under stringent risk and reliability expectations.
For a SaaS career, the role builds durable strengths at the intersection of customer outcomes and technical depth: translating complex platform behavior into guidance, shaping product feedback loops, and navigating executive-level stakeholder management. The emphasis on health checks, enablement, and escalation leadership reflects the operational cadence common in SaaS—retention risk, renewal readiness, and structured account planning—while also sharpening incident-style problem solving relevant across cloud and security products.
This position is best suited to professionals who prefer consultative ownership over a book of strategic accounts and who enjoy coordinating across Support, Product, and Security teams to drive resolution. It aligns with candidates comfortable working independently in a remote setup, and with those who want a role that blends technical credibility with clear communication across audiences from SOC practitioners to leadership.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
As a Technical Account Manager (TAM) at CrowdStrike, you will be a trusted advisor and technical partner to our most strategic customers. This role is all about building strong relationships, delivering expert guidance, and ensuring the long-term success and security of our customers' environments. You’ll work closely with Security, Product and IT teams to proactively resolve complex technical challenges, and help customers maximise the value of our platform.
In this role, you’ll combine deep technical knowledge with strong communication and customer management skills to provide tailored support and strategic planning. You will serve as a bridge between customers and our internal teams, helping to prioritize issues, share product feedback, and advocate for customer needs.
Success in this role requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care.
What You'll Do:
Serve as primary technical contact and augment our customer support teams
Onboard new Elite tech touch customers to the CrowdStrike platform.
Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction
Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed
Be the solution expert from the front lines of the SOC to the C-suite.
Research complex technical issues in a timely manner and follow up with recommendations and action plans.
Drive escalations with executive management and stakeholders
Lead cross-functional groups to achieve resolution for any escalated issues.
Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
Create knowledge content and systems to capture new learning for reuse throughout the company and user base.
Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory
What You'll Need:
Bachelor’s Degree or equivalent experience
Industry recognised security certification
Experience working with all supported operating systems
Knowledge of enterprise web technologies, security and cutting-edge infrastructures
Network infrastructure experience
Fluency in German/ Hebrew
Security Operations Center working knowledge experience
Excellent customer service skills and ability to quickly establish technical credibility with customers
Excellent communication skills, written and verbal with the ability to effectively communicate at all levels.
Experience working independently to determine methods and procedures on new assignments
Demonstrable problem-solving skills
Collaborative attitude
Commitment to customer success
Preferred Qualifications:
#LI-EV1
#LI-Remote
Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
