Why This Job is Featured on The SaaS Jobs
This listing stands out in SaaS because it sits at the intersection of product analytics and applied AI: an embedded assistant that uses behavioral data to personalize guidance and trigger actions inside customer web apps. It is positioned as a new product effort within an established SaaS platform, which typically means building something net-new while integrating with mature data infrastructure and existing customer workflows.
For a SaaS career, the role offers repeated exposure to the full loop that matters in subscription software: shipping, observing real usage, diagnosing failures in production, and iterating quickly based on customer feedback. The emphasis on retrieval fixes, knowledge-base coverage, and model experimentation maps closely to how SaaS teams operationalize LLMs—treating quality, monitoring, and edge cases as ongoing product work rather than one-off research. Full-stack ownership also builds transferable skill in connecting UX, APIs, and data pipelines into a cohesive product surface.
It best fits engineers who prefer product-shaped problems over isolated tickets, and who are comfortable moving between frontend experience, backend systems, and AI behavior debugging. A good match is someone who enjoys making pragmatic tradeoffs, partnering closely with other builders, and learning by deploying real features to real customers.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What we’re working on:
We’re a team of startup engineers working on a new product within Amplitude.
Here’s what drives us: It’s crazy how little software has changed over the past 20 years. It’s gotten a lot more powerful, but users still mostly do the same things – find the right page, find the right button, google how to do something, etc. We believe software should flex to meet users where they are rather than the other way around.
We’re building an AI-powered personal chaperone for users, embedded into websites and apps. It’s a chatbot, but it’s a lot better in a few ways:
- It uses AI to personalize responses to every user, leveraging the power of Amplitude data
- It can show users around with a cursor – think “tour guide” mode
- It can perform actions on behalf of users by using APIs and interacting with other agent
We’re looking for an excellent product builder to join us - someone who’s as excited as we are to build the next generation of UX and bring it to millions of users.
What makes this role special?
- Immediate impact: The product you’ll be working on has real customers that are getting real value from it - no AI vaporware.
- High velocity: No sitting in meetings waiting for direction - we make decisions quickly and are always shipping. Our team came over from CommandAI and we embody startup energy.
- Killer team: We have >3 years of experience building production AI products. You’ll get to learn how real-world AI applications are made, deployed, monitored and scaled.
- Data moat: Amplitude has the largest repository of behavioral data in the world.
- We keep it light: We build cool stuff and have fun while we’re doing it. You’re someone who enjoys working with other curious people.
What will you be doing?
- Owning the product: Our team is hyper-focused on building a great product - this includes using the product, listening to customer feedback, and surfacing ideas for where we can improve. There’s no engineering vs. product fences here - everyone is a product owner.
- Shipping features: Own full-stack features end-to-end: from ideation to design to implementation.
- Exploring the frontier: AI is constantly evolving - you’ll be testing out new models, techniques and libraries to chart the path forward.
Examples of everyday work:
- Pair with our AI Engineering Lead to debug why an agent gave out a bad answer — and design a clever retrieval fix that solves the edge case.
- Build a pipeline that automatically spots blind spots in a knowledge base and automatically fills in the missing piece.
- Experiment with new frontier models and libraries, then present back to the team on what’s hype vs. what we should ship next.
- Jump into a customer debug session with a PM, see how an agent failed in the wild, and ship a fix that same day.
Requirements
- Experience building full-stack features and applications
- Experience with relevant technologies (We use Python on the backend and React for the frontend)
- Strong product intuition - proactively identify improvements without being asked
- Comfort with moving fast and making smart tradeoffs
- Stellar ownership of features and code quality
- Familiarity with LLMs/AI - either from work or your own exploration
Bonus:
- You’ve been part of a small startup or skunkworks team and thrived in uncertainty
- You’ve built agents using frameworks like Pydantic AI
- You’ve worked deeply with TypeScript
- You’ve worked with applications built on Temporal
- You’ve built RAG pipelines before
Who We Are
The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.
Some of our benefit programs include:
- Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
- Flexible time off, paid holidays, and more
- Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
- Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
- Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
- Employee Stock Purchase Program (ESPP)
Other fun facts about Amplitude:
- We were recognized in the Newsweek Excellence Index 2024.
- Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2.
- We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™
- We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
- We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
- We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
- We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
- We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
- Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.
Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
"This role is eligible for equity, benefits and other forms of compensation.
Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $159,000 - $239,000 total target cash (inclusive of bonus or commission)
Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $177,000 - $266,000 total target cash (inclusive of bonus or commission)
Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $177,000 - $266,000 total target cash (inclusive of bonus or commission)
Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $159,000 - $239,000 total target cash (inclusive of bonus or commission)
Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $159,000 - $239,000 total target cash (inclusive of bonus or commission)
Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan."
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