Why This Job is Featured on The SaaS Jobs
This AI Outcomes Manager role sits at a growing intersection in SaaS: turning generative AI from a feature into measurable, cross-department adoption. In a product-led platform like Glean, the work is less about building models and more about translating an AI product’s capabilities into practical workflows that executives and end users will actually use—an increasingly common challenge as AI becomes embedded across SaaS categories.
From a SaaS career perspective, the position offers durable exposure to the “last mile” of enterprise software value: discovery, enablement, and outcome definition. The remit spans executive-facing roadmap conversations, hands-on use case workshops, and structured feedback loops into Product and R&D—experience that maps well to roles in customer success leadership, solutions consulting, product management, and applied AI enablement across other SaaS companies.
This role tends to suit professionals who enjoy operating between stakeholders and systems: listening for business constraints, prototyping with prompts/agents, and then standardising what works. It will likely appeal to mid-career operators with consultative instincts who want to be accountable for adoption outcomes, not just delivery, and who value influencing both customer strategy and internal product direction.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 5+ years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts and build AI-agents
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location:
- This role is hybrid (3-4 days a week in one of our SF Bay Area offices)
Compensation & Benefits:
The standard OTE range for this position is $150,000-$212,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
