Job Description
Join the Legal Tech Revolution at Litera
Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.
As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position is based in Denver, CO and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week.
Position Overview
The Technical Support Engineer (TSE) at Litera plays a critical role in delivering responsive, high-quality support to customers across our software portfolio. As a front-line engineer, you will resolve technical challenges, drive issue reproduction and documentation, and contribute to the support knowledge base. You’ll gain deep product expertise, proactively engage with global customers, and collaborate cross-functionally with Engineering, Product, and Customer Success to drive resolution and improve the customer experience.
Key Responsibilities
Case Management
Deliver end-to-end case management: intake, troubleshooting, resolution, and closure with proactive updates and SLA adherence.
Escalate product issues, defects, or platform risks to Technical Services, Engineering, or Account Teams as appropriate.
Knowledge & Documentation
Community & Collaboration
Operational Excellence
Key Capabilities & Skills
Strong troubleshooting skills across software, systems, and user environments (OS, networking, databases).
Qualifications
Pay Transparency Notice for Location Denver, CO Applicants:
The annual salary range for this position is $70,000 to $90,000. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
