Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Quote Analyst- Salesforce CPQ to join our Deal Desk team reporting to the Director. This role is a hybrid role based out of our Hyderabad location.
In this role, you’ll play a key role in strengthening our global quoting and contracting operations by ensuring accurate, compliant, and efficient quote creation using Salesforce CPQ. This is a great opportunity for someone who thrives in a fast-paced, detail-driven environment and enjoys working cross-functionally with teams like Sales, Finance, and Deal Desk. The ideal candidate brings strong skills in Salesforce CPQ, quote accuracy/validation, and organized process execution.
What You'll Do:
Prepare and manage accurate and timely quotes within Salesforce CPQ.
Support Sales, Finance, and Legal teams to ensure quotes align with pricing policies, contract terms, and approval workflows.
Review and validate contract terms, billing schedules, and deal structures for completeness and compliance.
Maintain consistency and integrity of Salesforce CPQ and Contract data across all stages of the quote-to-cash process.
Troubleshoot and resolve quoting or contract discrepancies with minimal supervision.
Assist with process improvements and documentation to streamline quoting and contracting operations.
Partner with stakeholders to ensure minimal errors and maintain a high standard of accuracy and attention to detail.
Work flexible hours to support both US and EMEA time zones, as required.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
1–3 years of experience as a Quote Analyst, Sales Operations Analyst, or similar role.
Working knowledge of Salesforce CPQ (Configure, Price, Quote) or similar quote-to-cash tools.
Understanding of Salesforce Contract Management modules or comparable contract lifecycle systems.
Strong analytical, data validation, and problem-solving skills.
Excellent communication skills (written and verbal).
Exceptional attention to detail and accuracy under time constraints.
Ability to work independently and manage multiple priorities with flexibility across time zones.
Preferred Qualifications:
Experience in SaaS or subscription-based business models.
Knowledge of Salesforce CRM reporting and dashboards.
Exposure to renewals, amendments, or subscription quoting processes.
Intermediate Excel or data analysis skills.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
