Why This Job is Featured on The SaaS Jobs
This Senior Tax Analyst role stands out in SaaS because state income tax complexity tends to rise with cloud subscription scale, multi-entity operations, and distributed customer footprints. Genesys operates a cloud-based platform business, which typically brings nuanced questions around nexus, apportionment, and how product delivery models translate into state tax positions—work that is closely tied to how modern SaaS revenue is earned and reported.
From a SaaS career perspective, the remit signals meaningful exposure to the finance-and-operations layer that supports recurring revenue businesses. Experience with ASC 740 provisioning, quarterly estimates, and coordinating inputs across finance, accounting, and treasury builds a toolkit that travels well across SaaS companies navigating audit readiness, forecasting, and risk management. The mention of workflow automation and AI tools also suggests a chance to develop process-oriented habits that are increasingly relevant in tech-enabled tax functions.
This position is best suited to professionals who prefer structured, deadline-driven work and enjoy translating changing regulations into practical guidance. It also fits someone who values cross-functional collaboration and wants to deepen expertise in state tax within a large, product-led software environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is seeking a highly motivated and experienced Senior Tax Analyst, State Income Tax to join our growing Global Tax Team. This role will report to the Senior Director, Global Tax Accounting and Reporting, and requires technical expertise in state tax regulations, excellent analytical skills, and the ability to collaborate across departments to ensure compliance and optimize tax strategies. On top of building strong technical and soft skills, you can expect great exposure to leaders across the business
Location: Flexibility to work in-office, fully virtual, or a hybrid of the two (within US)
RESPONSIBILITIES: In this role the primary responsibilities may include (but are not limited to):
State and Local Income Tax Compliance & Reporting
Prepare the state and local income tax returns and supporting workpapers.
Calculate and file quarterly income tax estimates, and year-end extensions, ensuring payments are made by due dates.
Assist with quarterly and year-end income tax provisions in accordance with ASC 740, including analyzing tax reserves, deferred tax assets and liabilities, state income taxes payable and required footnotes and disclosures.
Assist in responding to inquiries from tax authorities in connection to notices and examinations
Keep abreast of tax law changes and perform technical research and analysis and apply tax laws to support tax positions related to the Company’s business transactions.
Tax Planning & Analysis
Perform state nexus determinations and ensure compliance with applicable laws.
Conduct state tax planning and apportionment calculations.
Research and analyze complex state and local tax issues to determine appropriate tax treatment.
Stay current on state tax legislation and assess its impact on the business.
Collaboration & Process Improvement
Assist with preparation of federal income tax return as needed
Collaborate closely with cross functional teams including finance, accounting, and treasury to gather data needed to support income tax calculations.
Support ongoing tax planning projects, including tax research, and modeling/forecasting tax impacts.
Identify and implement process improvements to enhance efficiency and manage risk.
Learn how Genesys tax is leveraging AI tools to streamline workflows, automate tasks, and analyze data.
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REQUIREMENTS:
Bachelor's Degree in Finance, Accounting, or similar field. Master’s Degree in Taxation preferred.
Certified Public Accountant (CPA) (or actively pursuing)
4 - 10 years of tax related work experience in public accounting firm and/or large multinational corporation, with a focus on state and local income tax. Big four experience is a plus.
Experience in advanced research and interpretation of state and local tax laws.
Experience in accounting for income taxes under ASC 740, preferred.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.).
Experience with OneSource Income Tax and OneSource Tax Provision, preferred.
Experience with Workday ERP System is a plus
High attention to details and accuracy.
Strong analytical, organizational, and critical thinking skills.
Ability to work independently in a challenging environment with high level of integrity, manage multiple priorities, work cross-functionally, and meet tight filing deadlines.
Strong interpersonal skills to build relationships & collaborate with other members of the tax team.
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Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$75,000.00 - $139,400.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
